Healthcare Data Privacy

HIPAA Compliance and COVID-19 Coronavirus

HIPAA covered entities – healthcare providers, health plans, healthcare clearinghouses – and business associates of covered entities no doubt have many questions about HIPAA compliance and COVID-19 coronavirus cases. There may be confusion about the information that can be shared about individuals who have contracted COVID-19 and those suspected of exposure to the 2019 Novel Coronavirus, and with whom information can be shared.

HIPAA Compliance and the COVID-19 Coronavirus Pandemic

There is understandably concern about HIPAA compliance and the COVID-19 Coronavirus pandemic and how the HIPAA Privacy Rule and Security Rule apply. In the age of HIPAA, no disease outbreak on this scale has ever been experienced.

It is important to remember that during a public health emergency such as a disease outbreak, and this applies to HIPAA compliance and COVID-19, that the HIPAA Privacy and Security Rules still apply. The HIPAA Security Rule ensures the security of patients’ protected health information (PHI) and requires reasonable safeguards to be implemented to protect PHI against impermissible uses and disclosures. The HIPAA Privacy Rule restricts the uses and disclosures of PHI to those related to treatment, payment, and healthcare operations.

When public health emergencies are declared, it is common for the Secretary of the HHS to issue partial HIPAA waivers in affected areas. In such cases, certain provisions of the HIPAA Privacy Rule are waived for a period of 72 hours from the moment a HIPAA-covered entity institutes its disaster protocol. As of March 16, 2020, no HIPAA waivers have been declared by the Secretary of the HHS. Even without a HIPAA waiver, the HIPAA Privacy Rule permits responsible uses and disclosures of patients’ PHI.

OCR released a bulletin about the 2019 Novel Coronavirus in February 2020 confirming how patient information may be shared under the HIPAA Privacy Rule during emergency situations, such as the outbreak of an infectious disease, a summary of which is detailed below.

Permitted Uses and Disclosures of PHI in Emergencies

PHI can be disclosed without first receiving authorization from a patient for treatment purposes, including treating the patient or treating other patients. Disclosures are also permitted for coordinating and managing care, for patient referrals, and consultations with other healthcare professionals.

With a disease such as COVID-19, it is essential for public health authorities to be notified as they will need information in order to ensure public health and safety. It is permissible to share PHI with public health authorities such as the Centers for Disease Control and Prevention (CDC) and others responsible for ensuring the safety of the public, such as state and local health departments. These disclosures are necessary to help prevent and control disease, injury, and disability. In such cases, PHI may be shared without obtaining authorization from a patient.

Disclosures of PHI are also permitted to prevent and lessen a serious and imminent threat to a specific person or the public in general, provided that such disclosures are permitted by other laws. Such disclosures do not require permission from a patient. In such cases, these disclosures are left to the discretion and professional judgement of healthcare professionals about the nature and the severity of the threat.

Disclosures of Information to Individuals Involved in a Patient’s Care

The HIPAA Privacy Rule permits disclosures of PHI to individuals involved in the care of a patient such as friends, family members, caregivers, and other individuals that have been identified by the patient.

HIPAA covered entities are also permitted to share patient information in order to identify, locate, and notify family members, guardians, and other individuals responsible for the patient’s care, about the patient’s location, general condition, or death. That includes sharing information with law enforcement, the press, or even the public at large.

In such cases, verbal permission should be obtained from the patient prior to the disclosure. A healthcare professional must otherwise be able to reasonably infer, using professional judgement, that the patient does not object to a disclosure that is determined to be in the best interest of the patient.

Information may also be shared with disaster relief organizations that are authorized by law or charters to assist in disaster relief efforts, such as for coordinating the notification of family members or other persons involved in the patient’s care about the location of a patient, their status, or death.

The HIPAA Minimum Necessary Standard Applies

Aside from disclosures by healthcare providers for the purpose of providing treatment, the ‘minimum necessary’ standard applies. Healthcare professionals must make reasonable efforts to ensure that any PHI disclosed is restricted to the minimum necessary information to achieve the purpose for which the information is being disclosed.

When information is requested by a public health authority or official, covered entities can rely on representations from the public health authority or official that the requested information is the minimum necessary amount, when that reliance is reasonable under the circumstances.

Disclosures About COVID-19 Patients to the Media

HIPAA does not apply to disclosures by the media about infections, but HIPAA does apply to disclosures to the media by HIPAA-covered entities and their business associates. In such cases, the HIPAA-covered entity or business associate can provide limited information if a request is made about a patient by name. The information disclosed should be limited to the general condition of the named patient and their location in the facility, provided the disclosure is consistent with the patient’s wishes. The status of the patient should be described in terms such as undetermined, good, fair, serious, critical, treated and released, treated and transferred, or deceased.

All other information may not be disclosed to the media or any individual not involved in the care of a patient without first obtaining written consent from the patient in question.

Disclosures of Information About COVID-19 by Non-HIPAA Covered Entities

It is worth noting that HIPAA only applies to HIPAA-covered entities, business associates of HIPAA-covered entities, and subcontractors of business associates. There are no restrictions on disclosures of information about the 2019 Novel Coronavirus and COVID-19 by other entities; however, while HIPAA may not apply, other federal and state laws may do.

HIPAA would therefore not apply when an employee tells an employer they have contracted COVID-19 or are self-isolating because they are displaying symptoms of COVID-19. HIPAA would apply if an employer is informed about an employee testing positive, if the employer is notified about the positive test by the employer’s health plan.

Further Information on HIPAA Compliance and the COVID-19 Coronavirus Pandemic

In response to this emergency, HIPAA Journal has worked with Compliancy Group to set up a free hotline for any questions you have related to the response to HIPAA compliance during coronavirus crisis: (800) 231-4096

Background Information on the SARS-CoV-2 Pandemic and COVID-19

The 2019 Novel Coronavirus has been named Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) and causes Coronavirus Disease 2019 (COVID-19). The virus was first identified in November and originated in Wuhan, in the Hubei province of China. The Chinese government took steps to control the spread of the virus, but it was not possible to contain, and it spread around globe.

The World Health Organization (WHO) declared the outbreak a public health emergency of international concern on January 30, 2020. Following the WHO declaration, HHS Secretary Alex Azar declared the SARS-CoV-2 outbreak a public health emergency for the United States. WHO declared the outbreak a pandemic on March 11, 2020 and on March 13, 2020, President Trump declared COVID-19 a national emergency.

SARS-CoV-2 is highly infectious, and COVID-19 has a high mortality rate. The mortality rate is difficult to determine many people infected with SARS-CoV-2 only have relatively mild symptoms and do not seek medical help. Testing has been erratic initially in many locations and tests have been in short supply. Based on the limited data available, the mortality rate ranges from less than 1% to 7%. In early March, WHO estimated a mortality rate of 3.4%; however, the data on which these figures are based may be inaccurate and this is an evolving situation.

One of the main factors that has contributed to the rapid spread of SARS-CoV-2 is the long incubation period before symptoms are experienced, during which time infected individuals can spread the virus. It can take up to 14 days before infected individuals start displaying symptoms. The median incubation time is 10 days.

This is a rapidly changing situation that is likely to get considerably worse until the spread of the disease can be curbed. In the absence of a vaccine to provide protection, steps need to be taken by the entire population to limit exposure and prevent the spread of the disease.

There has been significant progress towards a vaccine in a short space of time. Some pharma firms having already developed potential vaccines, but they now need to be tested for safety on humans in clinical trials. Even if the process can be fast tracked, it is unlikely that a vaccine will be available before 2021.

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University of Kentucky and UK HealthCare Impacted by Month-Long Cryptominer Attack

The University of Kentucky (UK) has been battling to remove malware that was downloaded on its network in February 2020. Cybercriminals gained access to the UK network and installed cryptocurrency mining malware that used the processing capabilities of UK computers to mine Bitcoin and other cryptocurrencies.

The malware caused a considerable slowdown of the network, with temporary failures of its computer system causing repeated daily interruptions to day to day functions, in particular at UK healthcare.

UK believes the attack was resolved on Sunday morning after a month-long effort. On Sunday morning, UK performed a major reboot of its IT systems – a process that took around 3 hours. UK believes the attackers have now been removed from its systems, although they will be monitoring the network closely to ensure that external access has been blocked. The attack is believed to have originated from outside the United States.

UK Healthcare, which operates UK Albert B. Chandler Hospital and Good Samaritan Hospital in Lexington, KY, serves more than 2 million patients. While computer systems were severely impacted at times, patient care was not affected and patient safety was not put at risk.

An internal investigation was launched and third-party computer forensics specialists were engaged to assist with the investigation. University spokesman Jay Blanton said it is hard to determine whether any sensitive data was viewed or downloaded. The belief is that the malware attack was solely conducted to hijack the “vast processing capabilities” of the UK network to mine cryptocurrency.

UK has taken steps to improve cybersecurity, including installing CrowdStrike security software. More than $1.5 million has been spent ejecting the hackers from the network and bolstering security.

Arkansas Children’s Hospital Reboots Systems to Deal with ‘Cybersecuirty Threat’

Arkansas Children’s Hospital in Little Rock has experienced a cyberattack that has impacted Arkansas Children’s Hospital and Arkansas Children’s Northwest. Its IT systems have been rebooted in an attempt to deal with the cyberthreat and a third-party digital forensics firm has been engaged to assist with the investigation.

The exact nature of the threat has not yet been disclosed and it is currently unclear when the attack will be resolved. All facilities are continuing to provide medical services to patients, but some non-urgent appointments may have to be rescheduled.

The investigation into the attack is ongoing, but at this stage, no evidence has been found to suggest patient information has been affected.

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53% of Healthcare Organizations Have Experienced a PHI Breach in the Past 12 Months

The 2019 Global State of Cybersecurity in Small and Medium-Sized Businesses Report from Keeper Security shows approximately two thirds of healthcare organizations have experienced a data breach in the past and 53% have experienced a breach of protected health information in the past 12 months.

The survey was conducted by the Ponemon Institute on 2,391 IT and IT security professionals in the United States, United Kingdom, DACH, Benelux, and Scandinavia, including 219 respondents from the healthcare industry.

Keeper Security reports indicates the average healthcare data breach results in the exposure of more than 7,200 confidential records and the average cost of a healthcare data breach is $1.8 million, including the cost of disruption to normal operations. The most common causes of healthcare data breaches are phishing attacks (68%), malware infections (41%), and web-based attacks (40%).

Healthcare data breaches have increased considerably in the past few years. Even though there is a high risk of an attack, healthcare organizations do not feel that they are well prepared. Only one third of IT and IT security professionals in the healthcare industry said they had enough budget to mount a strong defense to prevent cyberattacks. 90% of healthcare organizations devote less than 20% of their IT budget to cybersecurity, with an average allocation of just 13%. 87% said they did not have the personnel to achieve a more efficient cybersecurity posture. Even though emergency planning is a requirement of HIPAA, less than one third of respondents said they had a plan for responding to cyberattacks.

When asked about the importance of passwords for preventing data breaches, 66% of healthcare organizations agreed that good password security was an important part of their security defenses, but fewer than half of surveyed organizations have visibility into the password practices of their employees.

A second study conducted by the Ponemon Institute, on behalf of Censinet, shows healthcare vendors are also being targeted and are struggling to defend against cyberattacks. That survey revealed 54% of healthcare vendors have experienced at least one data breach in the past, and 41% of those respondents have experienced six or more data breaches in the past 2 years. For healthcare vendors, the average size of a data breach is over 10,000 records and the average cost of a breach is $2.75 million

When healthcare vendors experience a data breach it is common for customers to take their business elsewhere. 54% of healthcare vendors said a single data breach would result in a loss of business and 28% of healthcare vendors said they lost a customer when security gaps were discovered.

It is common for security gaps to go unnoticed, as 42% of respondents said healthcare providers do not require them to provide proof they are in compliance with privacy and data protection regulations. Even when security gaps are discovered, 41% of healthcare vendor respondents said they were not required to take any action.

Risk assessments are a requirement of HIPAA, but they are costly and time consuming to perform. Vendors spend an average of $2.5 million a year conducting risk assessments, but only 44% believe risk assessments improve their security posture which Censinet believes could be due to 64% of vendors finding risk assessments confusing and ambiguous.

59% of healthcare vendors said risk assessments become out of date within 3 months of being conducted, yet only 18% of respondents said their healthcare clients require them to complete risk assessments more than once a year.

“According to the research, 55 percent of vendors say that these certifications do not provide enough value for the cost, while 77 percent indicate challenges with the certification process, including respondents who believe it is too time-consuming, too costly and too confusing.” The solution could be automation. 61% of vendors believe workflow automation would streamline the risk assessment process and 60% believe workflow automation would reduce the cost of risk assessments by up to 50%.

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Protecting Jessica Grubbs Legacy Act Reintroduced by Sens. Manchin and Capito

The Protecting Jessica Grubbs Legacy Act (S. 3374) has been reintroduced by Senators Joe Manchin (D-W.V.) and Shelley Moore Capito (R-W.V.). The Protecting Jessica Grubbs Legacy Act aims to modernize the 45 CRF Part 2 regulations to support the sharing of substance abuse disorder treatment records and improve care coordination.

42 CFR Part 2 regulations restrict the sharing of addiction records, which makes it very difficult for information to be shared about patients who are recovering from substance abuse disorder. Currently 45 CFR Part 2 regulations only permit substance abuse patients themselves to decide who has access to their full medical history. While the sharing of highly sensitive information about a patient’s history of substance abuse disorder and treatment is intended to protect the privacy of patients and ensure they are protected against discrimination, not making that information available to doctors can have catastrophic consequences, as happened with Jessica Grubbs.

Jessica Grubbs was recovering from substance abuse disorder when she underwent surgery. The discharging doctor prescribed oxycodone and Grubbs returned home with 50 oxycodone pills. She later died of an overdose. If the discharging doctor was made aware that Grubbs had a history of substance abuse disorder, a different medication could have been prescribed.

Medical providers are responsible for providing care to patients, but without access to their full medical histories, they are doing so blind. It is difficult for medical providers to make correct decisions about patients’ care if they only have access to incomplete medical records.

The Protecting Jessica Grubbs Legacy Act was introduced to ensure medical providers have access to all the necessary information, so they do not accidentally give opioid drugs to patients in recovery from substance abuse disorder. The Protecting Jessica Grubbs Legacy Act will help to ensure tragedies such as the death of Jessica Grubbs are prevented.

“No family or community should ever have to go through the senseless and preventable tragedy that Jessica Grubbs and her family had to endure,” said Sen. Manchin. “This bipartisan bill is essential to combating the opioid epidemic and ensuring that these painful deaths are prevented.”

Healthcare industry stakeholders have been pushing for changes to 42 CFR Part 2 regulations for several years and Congress has been petitioned to make changes to the regulations. In 2019, the National Association of Attorneys General wrote to House and Senate leaders calling for changes to the regulations, which were called cumbersome and out of date. 39 state attorneys general signed the letter. The HHS also proposed changes to 45 CFR Part 2 last year to align the regulations more closely with HIPAA.

The reintroduced Protecting Jessica Grubbs Legacy Act includes several revisions to the original act, S. 1012, which was introduced in April 2019. The language of the bill has been changed to require a patient to give their affirmative, written consent to opt-in before their information may be shared. An educational component has also been added that requires patients to be informed about exactly what they are consenting to before a final determination. An opt-out clause has also been added that allows patients to opt out and rescind their consent at any time. The revised Protecting Jessica Grubbs Legacy Act also calls for Part 2 regulations to be aligned more closely with HIPAA.

To ensure the privacy of patients is protected, enhancements have been made to current protections to prevent discrimination in relation to access to treatment, termination of employment, receipt of worker’s compensation, rental housing, and federal, state, and local government social services benefits.

The Secretary of the Department of Health and Human Services will be directed to consult with appropriate legal, clinical, privacy, and civil rights experts when updates are made to the Code of Federal Regulations to implement the changes proposed in the bill.

“This is an ideal compromise that alleviates the roadblocks to care coordination, while providing strong protections, and more importantly providing those suffering with substance use disorder, more comfortable in knowing they can share medical records in a protected manner and enforced with real penalties to prevent misuse of sensitive medical information,” said Sen. Manchin in a statement.

The revised bill has received considerable support from industry stakeholders and the bill has been co-sponsored by Sens. Sheldon Whitehouse (D-R.I), Kevin Cramer (R-N.D.), Dianne Feinstein (D-Calif.), Doug Jones (D-Ala.), Chris Murphy (D-Conn.), Thom Tillis (R-N.C.), Susan Collins (R-Maine), Kamala Harris (D-Calif.), Bill Cassidy (R-La.), Amy Klobuchar (D-Minn.), and Jeff Merkley (D-Ore.).

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Senators Demand Answers from Ascension About Project Nightingale as Google’s Response was Deemed Incomplete

Following the revelation that a considerable volume of patient data had been shared with Google by the Catholic health system Ascension, the second largest health system in the United States, concern was raised about the nature of the partnership.

Ascension operates 150 hospitals and more than 2,600 care facilities in 20 states and the District of Columbia and has more than 10 million patients. In November 2019, a whistleblower at Google passed information to the Wall Street Journal on the nature of the collaboration and claimed that patient data, including patient names, dates of birth, lab test results, diagnoses, health histories and other protected health information, had been shared with Google and was accessible by more than 150 Google employees.

In response to the story, Google announced that the partnership, named Project Nightingale, was a cloud migration and data sharing initiative. Ascension is migrating its data warehouse and analytics infrastructure to the Google Cloud and will be using Google’s G Suite productivity suite. Patient data was being used by Google’s AI and machine learning technologies with the purpose of improving clinical quality and patient safety.

Google and Ascension both unissued statements confirming that there was a business associate agreement in place and data was being shared in a manner compliant with Health Insurance Portability and Accountability Act (HIPAA) Rules and health data was not being used for purposes other than those stated in its BAA. Several investigations were launched to determine the nature of the agreement between both companies, with the HHS’ Office for Civil Rights opening an investigation into both companies to determine whether HIPAA Rules were being adhered to.

Three U.S. senators – Sen. Bill Cassidy, M.D., (R-LA), Elizabeth Warren (D-MA), and Richard Blumenthal (D-CT) – wrote to Google demanding answers about the collaboration. Google responded and explained that data was shared in accordance with HIPAA Rules, that only a limited number of employees have access to that data, that access controls are in place to prevent unauthorized access, and any individual required to access health data is set permissions based on their role and job function.

Google also explained that Ascension’s data is logically isolated from other customers and confirmed that the data was only being used for an EHR search pilot program that would provide physicians and nurses with a unified view of patient data from multiple EHR systems. The EHR search tool will allow medical staff to search data in EHRs faster and effectively query medical records using words and abbreviations commonly used in healthcare. Google confirmed that medical records were not being used for secondary purposes, such as identifying services for specific individuals or to send them targeted advertisements.

The senators believe the answers provided by Google are incomplete. On Monday, they wrote to Ascension demanding answers about Project Nightingale and the patient data shared with Google. “Google’s response did not answer a number of our questions pertaining to Ascension’s involvement, we are requesting additional details from Ascension to help us better understand how Project Nightingale protects the sensitive health information of American patients,” explained the senators.

The senators want to know how many records have been shared with Google, the exact nature of the information that was shared, if there have been any breaches of the shared data, and whether patients were notified that their PHI would be shared with Google and if they were given the opportunity to opt out.

“It’s critical lawmakers receive comprehensive information about Project Nightingale, which serves as a case study of Google’s more extensive foray into electronic health records,” explained the senators in the letter. “While improving the sharing, accessibility, and searchability of health data for providers could almost certainly lead to improvements in care, the role of Google in developing such a tool warrants scrutiny.”

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IT Weaknesses at the National Institutes of Health Placed EHR Data at Risk

An audit of the National Institutes of Health (NIH) conducted by the Department of Health and Human Services’ Office of Inspector General (OIG) has revealed technology control weaknesses in the NIH electronic medical records system and IT systems that placed the protected health information of patients at risk.

NIH received $5 million in congressional appropriations in FY 2019 to conduct oversight of NIH grant programs and operations. Congress wanted to ensure that cybersecurity controls had been put in place to protect sensitive data and determine whether NIH was in compliance with Federal regulations.

The audit was conducted on July 16, 2019 by CliftonLarsonAllen LLP (CLA) on behalf of OIG to determine the effectiveness of certain NIH information technology controls and to assess how NIH receives, processes, stores, and transmits Electronic Health Records (EHR) within its Clinical Research Information System (CRIS), which contained the EHRs of patients of the NIH Clinical Center.

NHS has approximately 1,300 physicians, dentists and PhD researchers, 830 nurses, and around 730 allied healthcare professionals. In 2018, the Clinical Center had more than 9,700 new patients, over 4,500 inpatient admissions, and over 95,000 outpatient visits.

CLA found NIH had implemented controls to ensure the confidentiality, integrity, and availability of health data contained in its EHR and information systems, but those measures were not working effectively. Consequently, data in its EHR system and information systems could potentially have been accessed by unauthorized individuals and data was at risk of impermissible disclosure, disruption, modification, and destruction.

The National Institute of Standards and Technology (NIST) recommends primary and alternate EHR processing sites should be geographically separated. The geographical separation reduces the risk of unintended interruptions and helps to ensure critical operations can be recovered when prolonged interruptions occur. OIG found the primary and alternate sites were located in adjacent buildings on the NIH campus. If a catastrophic event had occurred, there was a high risk of both sites being affected.

The hardware supporting the EHR system was either approaching end of life or was on extended support. Four servers were running a Windows operating system that Microsoft had stopped supporting in 2015. NIH had paid for extended support which ran until January 2020, but OIG found there was no effective transition plan. OIG also found that NIH was not deactivating user accounts in a timely manner when employees were terminated or otherwise left NIH. 19 out of 26 user accounts that had been inactive for more than 365 days had not been deactivated, the accounts of 9 out of 61 terminated users were still active, and 3 out of 25 new CRIS users had changed their permissions without a form being completed justifying the change.

NIH informed CLA that it had delayed software upgrades until system upgrades were completed. NIH was in the process of upgrading its hardware at the time of fieldwork in anticipation of upgrades to CRIS. Software updates were due to be performed after the hardware upgrade had been completed.

NIH had implemented an automated tool to scan for inactive accounts and delete them, but the tool had not been fully implemented at the time of fieldwork. There were issues with the tool, such as problems tracking individuals who changed departments.

OIG recommended implementing an alternate processing site in a geographically distinct location and to take action to mitigate risks associated with the current alternative site until the new site is established. Policies and procedures should be implemented to ensure that software is upgraded prior to end of life, and NIH must ensure that its automated tool is functioning as intended. NIH concurred with all recommendations and has described the actions that have been and will be taken to ensure the recommendations are implemented.

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Healthcare Organizations are Overconfident About Their Ability Protect PHI and Control Data Sharing

Healthcare organizations are confident they are protecting regulated data and are controlling data sharing, but that confidence appear to be misplaced in many cases according to a recent report from Netwrix.

Data has a life cycle. When it is no longer required it should be deleted, but oftentimes sensitive data can remain hidden away on networks for long periods of time. Documents containing sensitive information can be stored in the wrong place where they are no longer subject to the protection measures organizations have implemented to keep confidential information secure and prevent unauthorized access. Misplaced data can be exposed for weeks or months.

A recent survey conducted by Netwrix has revealed the extent of the problem. For its 2020 Data Risk & Security Report, Netwrix surveyed 1,045 IT professionals from a wide range of industries and found that the 91% were confident that their sensitive data was stored securely. However, a quarter of respondents said they had found sensitive data stored outside designated storage locations in the past 12 months, indicating that confidence is misplaced. 43% of respondents that said they had discovered sensitive data in the wrong place said the information had been exposed for days and 23% said it was exposed for weeks prior to discovery.

Healthcare providers who took part in the survey were less confident that all sensitive data was stored securely. 52% of healthcare respondents said they were certain all regulated data was stored securely. Out of the 52% that were certain they were storing all regulated data securely, 24% said they had discovered sensitive data in the wrong place in the past 12 months.

65% of surveyed healthcare providers were confident that employees do not using cloud apps to share sensitive data to bypass controls put in place by the IT department, but that confidence appears to be misplaced. 32% of respondents who were adamant that unauthorized data sharing does not take place were unable to verify their claim as they do not track data sharing at all, and 17% can only track data sharing through manual processes.

Out of all industries surveyed, healthcare performed the worst for controlling redundant, obsolete, and trivial (ROT) files. 60% of CIOs at healthcare organizations said they find it difficult to identify ROT files that need to be purged. Data classification technology makes it easier to identify ROT. 43% of healthcare organizations that classify their data say it’s easy to identify ROT compared to 13% that don’t classify their data.

According to the study, only 20% of healthcare organizations regularly delete ROT data. The low figures can be explained by the lack of a data retention policy. 69% of healthcare providers do not have such a policy in place to help them methodically delete data when it is no longer required. That percentage was the highest out of all industries surveyed.

HIPAA requires access controls to be implemented to prevent unauthorized individuals from accessing protected health information and those access rights must be reviewed regularly. When access to regulated data is no longer required, access rights must be updated accordingly. Netwrix found that 55% of healthcare organizations do not regularly review access rights to PHI regularly and 70% of healthcare organizations do not review access rights to archived data, in violation of HIPAA.

The HIPAA Right of Access allows patient to obtain a copy of their health information and the California Consumer Privacy Act (CCPA) gives consumers the right to access their data. 55% of healthcare organizations said handling data subject requests (DSARs) puts pressure on their IT teams. The burden can be eased by using data classification technology. Organizations that have implemented data classification technology and classify data at the point of collection say they are able to satisfy DSARs in 1/3 of the time.

Finding the money to justify allocating budgets to data classification technology could prove difficult, as in order to increase funds IT teams need to provide security metrics to senior managers to justify expenditure, While 47% of organizations expect budget increases this year, only 16% said they have the security metrics to justify budget increased to senior managers. Senior managers are increasingly asking for metrics to justify expenditure and need to see there will be a return on any investment.

“Cybersecurity leaders need to find more effective ways to manage data security risks and show return on investment to the executive team,” said Netwrix CEO, Steve Dickson. “Gaining more visibility into data, internal processes and user activity will enable them to prioritize their efforts, mitigate security and compliance risks more efficiently, and prove the effectiveness of their investments.”

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January 2020 Healthcare Data Breach Report

In January, healthcare data breaches of 500 or more records were reported to the Department of Health and Human Services’ Office for Civil Rights at a rate of more than one a day.

As our 2019 Healthcare Data Breach Report showed, 2019 was a particularly bad year for healthcare data breaches with 510 data breaches reported by HIPAA-covered entities and their business associates. That equates to a rate of 42.5 data breaches per month. January’s figures are an improvement, with a reporting rate of 1.03 breaches per day. There was also a 15.78% decrease in reported breaches compared to December 2019.

healthcare data breaches February 2019 to January 2020

Healthcare data breaches in January

While the number of breaches was down, the number of breached records increased by 17.71% month-over-month. 462,856 healthcare records were exposed, stolen, or impermissibly disclosed across 32 reported data breaches. As the graph below shows, the severity of data breaches has increased in recent years.

Largest Healthcare Data Breaches in January 2020

Name of Covered Entity State Covered Entity Type Individuals Affected Type of Breach Location of Breached Information
PIH Health CA Healthcare Provider 199,548 Hacking/IT Incident Email
Douglas County Hospital d/b/a Alomere Health MN Healthcare Provider 49,351 Hacking/IT Incident Email
InterMed, PA ME Healthcare Provider 33,000 Hacking/IT Incident Email
Fondren Orthopedic Group L.L.P. TX Healthcare Provider 30,049 Hacking/IT Incident Network Server
Native American Rehabilitation Association of the Northwest, Inc. OR Healthcare Provider 25,187 Hacking/IT Incident Email
Central Kansas Orthopedic Group, LLC KS Healthcare Provider 17,214 Hacking/IT Incident Network Server
Hospital Sisters Health System IL Healthcare Provider 16,167 Hacking/IT Incident Email
Spectrum Healthcare Partners ME Healthcare Provider 11,308 Hacking/IT Incident Email
Original Medicare MD Health Plan 9,965 Unauthorized Access/Disclosure Other
Lawrenceville Internal Medicine Assoc, LLC NJ Healthcare Provider 8,031 Unauthorized Access/Disclosure Email

Causes of January 2020 Healthcare Data Breaches

2019 saw a major increase in healthcare data breaches caused by hacking/IT incidents. In 2019, more than 59% of data breaches reported to the HHS’ Office for Civil Rights were the result of hacking, malware, ransomware, phishing attacks, and other IT security breaches.

Causes of January 2020 Healthcare Data Breaches

Hacking/IT incidents continued to dominate the breach reports in January and accounted for 59.38% of all breaches reported (19 incidents). 28.13% of reported breaches were classified as unauthorized access/disclosure data breaches (9 incidents), there were two reported theft incidents, both involving physical records, and 2 cases of improper disposal of physical records. Ransomware attacks continue to plague the healthcare industry, but phishing attacks are by far the biggest cause of healthcare data breaches. As the above table shows, these attacks can see the PHI of tens of thousands or even hundreds of thousands of patients exposed or stolen.


Hacking/IT incidents tend to be the most damaging type of breach and involve more healthcare records than other breach types. In January, 416,275 records were breached in hacking/IT incidents. The average breach size was 21,909 records and the median breach size was 6,524 records. 26,450 records were breaches as a result of unauthorized access/disclosure incidents. The average breach size was 26,450 records and the median breach size was 2,939 records.

11,284 records were stolen in theft incidents with an average breach size of 5,642 records. The two improper disposal incidents saw 2,812 records discarded without first rendering documents unreadable and undecipherable. The average breach size was  1,406 records. 
Location of breached protected health information

Regular security awareness training for employees has been shown to reduce susceptibility to phishing attacks, but threat actors are conducting increasingly sophisticated attacks. It is often hard to distinguish a phishing email from a genuine message, especially in the case of business email compromise scams.

What is needed to block these attacks is a defense in depth approach and no one technical solution will be effective at blocking all phishing attacks. Defenses should include an advanced spam filter to block phishing messages at source, a web filter to block access to websites hosting phishing kits, DMARC to identify email impersonation attacks, and multi-factor authentication to prevent compromised credentials from being used to access email accounts.

Healthcare Data Breaches by Covered Entity

Healthcare providers were the worst affected by data breaches in January with 25 reported breaches of 500 or more healthcare records. Five breaches were reported by health plans, and two breaches were reported by business associates of HIPAA-covered entities. There were a further three data breaches reported by covered entities that had some business associate involvement.

January 2020 Healthcare Data Breaches by Covered Entity

January 2020 Healthcare Data Breaches records exposed covered entity

Healthcare Data Breaches by State

HIPAA covered entities and business associates in 23 states reported data breaches in January. California and Texas were the worst affected with three reported breaches in each state. There were two breaches reported in each of Florida, Illinois, Maine, Minnesota, and New York, and one breach was reported in each of Alabama, Arizona, Colorado, Connecticut, Georgia, Iowa, Indiana, Kansas, Maryland, Michigan, North Carolina, New Jersey, Oregon, Pennsylvania, South Carolina, and Virginia.

HIPAA Enforcement in January 2020

There were no financial penalties imposed on HIPAA covered entities or business associates by the HHS’ Office for Civil Rights or state attorneys general in January.

There was a notable increase in the number of lawsuits filed against healthcare organizations that have experienced data breaches related to phishing and ransomware attacks.

January saw a lawsuit filed against Health Quest over a July 2018 phishing attack, Tidelands Health is being sued over a December 2019 ransomware attack, and a second lawsuit was filed against DCH Health System over a malware attack involving the Emotet and TrickBot Trojans that occurred in October 2019. These lawsuits follow legal action against Kalispell Regional Healthcare and Solara Medical Supplies in December.

The trend has continued in February with several law firms racing to be the first to file lawsuits against PIH Health in California over a 2019 phishing attack that exposed the data of more than 200,000 individuals.

These lawsuits may cite HIPAA violations, but since there is no private cause of action under HIPAA, legal action is taken over violations of state laws.

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Senator Gillibrand Proposes Data Protection Act and Creation of Federal Data Protection Agency

Senator Kirsten Gillibrand has introduced a new Senate bill – the Data Protection Act – to create new standards for data privacy and give consumers more rights over their personal data. Currently, consumer data is collected and used by a vast number of companies. That personal information has, in many cases, been collected without the knowledge of consumers and is being exploited for profit.

The California Consumer Privacy Act (CCPA) has given Californian consumers greater rights over their personal data, but most U.S. consumers can do little about the collection, use, and sale of their personal data.

Sen. Gillibrand’s Data Protection Act is intended to bring the protection of [consumer] privacy and freedom into the digital age.” The Data Protection Act calls for the creation of a new consumer watchdog agency – the Data Protection Agency (DPA) – which will be tasked with protecting the data of consumers, safeguarding their privacy, and ensuring data practices are fair and transparent. The Director of the DPA would be appointed by the president, confirmed by the Senate, and would serve a 5-year term.

The DPA would have the power to define, arbitrate, and enforce data protection rules created by Congress or the DPA itself, and would be authorized to impose civil monetary penalties on entities found to have violated consumer privacy and grant injunctive relief and equitable remedies.

The DPA would receive complaints from consumers, conduct investigations, and inform the public on data protection issues, including sharing the findings of investigations into companies that are misusing consumer data. The DPA would also be tasked with advising Congress on emerging privacy and technology issues and would represent the United States at international data privacy forums.

The DPA would promote data protection and privacy innovation across the public and private sector, assist with the development of  Privacy Enhancing Technologies (PETs) to limit or eliminate the collection of personal data, and take action to prevent “pay-for-privacy” and “take-it-or-leave-it” provisions in service contracts.

The Data Protection Act would also help to address privacy gaps for health data not covered by HIPAA, such as the health data collected by fitness trackers and wellness apps. Data collected by these apps could be used for any number of purposes. “Let’s say that you enjoy working out and monitor your heart rate on a fitness app,” suggests Sen. Gillibrand. “The company that built the app now has access to your personal information. Do you have any idea what exactly they are allowed to do with it? Perhaps they could sell that data to your health insurance company — who could, in turn, charge you more if they think that you don’t exercise enough.”

Sen. Gillibrand explained that the United States is the only OECD member that does not have a federal data protection agency to ensure the personal data of consumers is not being misused and to take action when it is.

“Data has been called ‘the new oil,’” said Sen. Gillibrand. “Companies are rushing to explore and refine it, ignoring regulations, putting profits above responsibility, and treating consumers as little more than dollar signs. Like the oil boom, little thought is being given to the long-term consequences.”

The Data Protection Act has been endorsed by several technology, privacy and civil rights organizations, including Public Citizen, Color of Change, Center for Digital Democracy, Consumer Federation of America, Consumer Action, and the Electronic Privacy Information Center.

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