TitanHQ News

New Version of SpamTitan Released, Including New RESTapi

TitanHQ has released a new version of its leading cloud-based anti-spam service and antispam software. The latest version of SpamTitan – v7.06 – includes a new RESTapi which can be used by partners and clients for seamless integrations.

The latest version was debuted on November 12, 2019. Users of the cloud-based anti-spam service have automatically been upgraded to the latest version. SpamTitan software users had had the latest version downloaded to their appliances, although appliance administrators need to apply the update and accompanying security patches by logging into their user interface.

The latest release includes security patches to address issues with the reporting engine and patches and ISO/OVA images are now available for all clients and partners. The patches cover several packages including OpenSSH, OpenSSL, PHP, ClamAV and sudo.

TitanHQ has enjoyed 30% growth in 2019 fueled in a large part by managed services providers serving the SMB market. The TitanHQ platform is proving popular with MSPs for providing spam filtering, DNS filtering, and email archiving solutions to their clients. Q3, 2019 was the busiest ever quarter for MSP growth at TitanHQ and that strong growth has continued in Q4, 2019.

More than 2,200 MSP partners are now using the TitanHQ platform and Q4, 2019 looks set to beat previous records thanks to the launch of the “Margin Maker for MSPs” initiative for Q4, which has made adoption of the platform even more attractive for MSPs.

TitanHQ is encouraging implementation of the RESTapi and API adoption, which are seen to be vital for the company’s partnership expansion plans. “We have enjoyed a record-breaking growth and the latest enhancements and new features that have been added to SpamTitan will help to ensure growth in 2020 continues at record levels,” said Ronan Kavanagh, CEO, TitanHQ.

Technical details of the new RESTapi can be accessed on this link.

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TitanHQ Announces Record Growth in MSP Market and New ‘Margin Maker for MSPs’ Initiative

Cloud security vendor and HIPAA Journal sponsor, TitanHQ, has enjoyed impressive growth in Q3, 2019, registering the busiest quarter for MSP business in the company’s 20+ year history.

From humble beginnings, the company has grown into the leading provider of cloud-based email and web security solutions for managed service providers that service the SMB market. Initially, the firm sold anti-spam appliances to local businesses in Galway, Ireland. Today, the company is a global provider of cloud-based network security solutions for SMBs and MSPs.

The company’s cloud-based network security solutions – SpamTitan email security, WebTitan DNS filtering, and ArcTitan email archiving – are used by more than 8,200 businesses around the world and the firm has over 2,200 MSP partners.

TitanHQ’s success in the MSP, OEM, and service provider markets can be attributed to several factors. Many other companies have only considered MSPs after products have been developed, with additional functionality added to appeal to the MSP market. With TitanHQ, MSPs have always been at the core of the design of its security solutions.

The company operates a transparent and flexibility pricing policy with highly competitive margins to help MSPs profit from offering TitanHQ’s core cloud-based network security products to their customers and grow their business.

When MSPs join the TitanShield partner program they are provided with extensive sales enablement and marketing support. Each MSP has a dedicated account manager, engineers, and a highly capable support team to help ensure success. By making it as easy as possible for its partners to succeed, the company has reaped the rewards.

The successes of Q3, 2019 look set to continue in Q4 with the launch of a new sales initiative. The Q4 program has been aptly named Margin Marker for MSPs – A disruptive price package covering both its email and web security platforms.

TitanHQ is offering an exclusive ‘once-in-a-lifetime’ price on an email and web security package that protects the two most mission critical vectors, email and the web, from malware, ransomware, botnets, phishing and spear phishing attacks.

The package includes security and breach protection for MSPs, their employees, and MSP clients, which is provided in two private clouds that can be customized to meet the needs of MSP partners. The package will ensure MSPs can build profitability instantly in Q4.

UK-based MSP, OpalIT, is already reaping the benefits of the new initiative. OpalIT operates out of Newcastle and Edinburgh and has recently transitioned from Vade and Barracuda and is now offering its clients all three TitanHQ solutions – SpamTitan email security, WebTitan DNS filtering, and ArcTitan email archiving – to its 6,000+ customer base and is reaping the rewards.

“Opal IT moved to TitanHQ because of our MSP focused solutions, ease of deployments, extensive APIs functionality and the increased margin they’re now making,” explained Rocco Donnino, EVP Strategic Alliances, TitanHQ. “Our cybersecurity bundle solutions allow MSPs to provide their downstream customers with a layered defense approach”

MSPs are encouraged to meet the TitanHQ team at key MSP events in October and November to learn more about the Margin Maker for MSPs initiative and the TitanShield partner program.

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TitanHQ Announces Fall 2019 Schedule of Roadshow Events

TitanHQ, the leading provider of email security, web security, and email archiving solutions to SMBs and managed service providers (MSPs), has announced its fall 2019 schedule of roadshows, trade shows, and conferences.

These industry events bring together managed service providers (MSPs) Managed Security Service Providers (MSSPs) and IT professionals from around the globe to discuss the latest IT trends and technologies, obtain invaluable advice, and learn best practices to improve efficiency, security, and boost profitability.

The TitanHQ team will be attending key MSP events this fall to discuss email security and web security with MSPs. The team will explain to attendees how SpamTitan and WebTitan can lower costs by reducing the time support staff spend resolving malware infections and phishing attacks, along with the key features of the solutions that make them such a popular choice with MSPs.

This week will see the team attend the DattoCon Dublin event on September 17 followed by the Managed Services & Hosting (MSH) Summit in London on September 18, followed by a packed schedule of events throughout October.

If you are a MSP or IT professional looking to improve email and web security, are unhappy with your current service provider, or have yet to implement a web filtering, spam filtering, or email archiving service, be sure to come and meet the TitanHQ team at one of the following fall 2019 events.

Date Event Location
September 17, 2019 Datto Dublin The Alex Hotel, Dublin, Ireland
September 18, 2019 MSH Summit 155 Bishopsgate, London, UK
October 6-10, 2019 Gitex Dubai World Trade Centre, Dubai, UAE
October 7-8, 2019 CompTIA EMEA Show Park Plaza Westminster Bridge,

London, UK

October 16-17, 2019 Canalys Cybersecurity Forum SOFIA Barcelona, Spain
October 21-23, 2019 DattoCon Paris Palais des Congrès de Paris, Paris, France
October 30, 2019 MSH Summit North Hilton Hotel, Manchester, UK
October 30, 2019 IT Nation Evolve (HTG 4) Hyatt Regency, Orlando, Florida, USA
October 30, 2019 IT Nation Connect Hyatt Regency, Orlando, Florida, USA
November 5-7, 2019 Kaseya Connect NH Collection Amsterdam Gran Hotel Krasnapolsky, Amsterdam, Netherlands

If you are unable to attend any of the roadshows and conferences below, you can contact TitanHQ by telephone or email to discuss your options, book a product demonstration, and sign up for a no-obligation free trial of all TitanHQ solutions.

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Sandboxing and DMARC Authentication Added to SpamTitan to Improve Email Threat Detection

Despite increased investment in cybersecurity, healthcare organizations still struggle to protect against advanced phishing threats and email impersonation attacks. Detection of new malware threats can also be a major challenge for small to medium sized healthcare organizations and managed service providers.

To better serve the healthcare market and improve protection against sophisticated phishing attacks and zero-day malware, TitanHQ has announced it has added two new features to its SpamTitan spam filtering solution: DMARC email authentication and sandboxing.

Due to the increase in email impersonation attacks, the Department of Homeland Security issued a binding operational directive in 2017 that required all executive branch agencies to fully adopt Domain-based Message Authentication, Reporting and Conformance (DMARC) to protect against email impersonation attacks and domain spoofing. DMARC authentication has now been incorporated into SpamTitan to improve detection of domain spoofing phishing attacks and prevent these phishing emails from reaching end users’ inboxes.

New malware and ransomware variants are now being released at unprecedented levels. Detecting these new malware threats require more than AV solutions. To better protect users against these new email-based malware threats, TitanHQ has added a new Bitdefender-powered sandboxing feature to SpamTitan.

Suspicious file attachments are now sent to the sandbox where they can be detonated and analyzed for malicious actions. Within this secure environment, files can be assessed safely to identify obfuscated malware, new malware threats, attempts to download malicious payloads, and calls to c2 servers. A broad range of file types are sent to the sandbox, including applications, executable files, and office documents.

“The sandbox service analyzes files by leveraging purpose-built, advanced machine learning algorithms, decoys and anti-evasion techniques, anti-exploit, and aggressive behavior analysis,” explained TitanHQ. “All results are checked across known threats in an extensive array of online repositories, and all in just a few minutes.” If files are confirmed as malicious, they are reported to the Bitdefender’s Global Protective Network and the threat is blocked globally.

“I’m delighted to launch both features today and we will continue with our commitment to continually invest in, develop and improve SpamTitan email security,” explained TitanHQ CEO Ronan Kavanagh. “These new features will help healthcare clients improve their defences against advanced malware and sophisticated phishing attacks.”

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Webinar: DNS-Based Web Filtering for Healthcare Organizations

Healthcare organizations have an opportunity to find out more about DNS-based web filtering in a Wednesday, December 5, 2018 webinar.

The webinar, jointly hosted by Celestix Networks and TitanHQ, explores DNS-based web filtering and introduces Celestix WebFilter Cloud: A 100% cloud-based web filtering solution that protects against web-based threats and allows organizations to implement policy-based Internet controls.

Celestix Networks was formed in 1999 and has delivered more than 25,000 security appliances worldwide and now serves more than 5,000 customers. As IT services have moved beyond the data center, Celestix has developed more flexible cloud-based security solutions, including a cloud-based web filter.

Celestix WebFilter Cloud is powered by TitanHQ’s WebTitan technology. Since 1999, TitanHQ has been developing virtual appliances and cloud-based cybersecurity solutions to protect businesses from email and web-based threats. TitanHQ’s WebTitan technology protects more than 7,500 businesses from malware, ransomware, botnets, spyware, viruses, C2 callbacks, and phishing threats.

TitanHQ’s EVP of Strategic Alliances, Rocco Donnino, and Senior Sales Engineer, Derek Higgins, will explain the technology powering Celestix WebFilter Cloud, how it protects against web-based threats, and how healthcare organizations can carefully control employee and guest Internet access.

Webinar Details:

Topic:  DNS-Based Web Filtering

Date:   Wednesday December 5, 2018

Time:   10:00 AM U.S. Pacific Time

You can register for the webinar on this link.

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Webinar: TitanHQ and Datto Networking Discuss Enhanced Web Content Filtering

Earlier this year, spam and web filtering solution provider TitanHQ partnered with Datto Networking, the leading provider of MSP-delivered IT solutions to SMBs.

The new partnership has allowed Datto to enhance security on the Datto Networking Appliance with enterprise-grade web filtering technology supplied by TitanHQ.

The new web filtering functionality allows users of the appliance to carefully control the web content that can be accessed by employees and guests and provides superior protection against the full range of web-based threats.

TitanHQ and Datto Networking will be holding a webinar that will include an overview of the solution along with a deep dive into the new web filtering functionality.

Webinar Details:

Datto Networking & Titan HQ Deliver Enhanced Web Content Filtering

Date: Thursday, October 18th

Time: 11AM ET | 8AM PT | 4PM GMT/BST


John Tippett, VP, Datto Networking

Andy Katz, Network Solutions Engineer

Rocco Donnino, EVP of Strategic Alliances, TitanHQ

Click here to register for the webinar

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TitanHQ Integrates Web Security into Datto’s Networking Suite

TitanHQ, the leading provider of email and web security solutions for SMBs, has formed a strategic alliance with the networking giant Datto and will be providing its innovative cloud-based web filtering solution to Datto MSPs.

Norwalk, CT-based Datto is primarily a data backup, disaster recovery, and business continuity service provider. The company’s mission is to provide SMBs with the highest quality enterprise-level technology to protect their businesses and networks.

Datto achieves this through its managed service provider (MSP) partners, giving them access to software solutions to ensure their clients are well protected. The company was acquired by Vista Equity Partners in 2017 and merged with New York-based Autotask and now has offices in 21 locations in the United States, Canada, China, Denmark, Netherlands, Germany, Singapore, Australia, and the UK. The company employs more than 1,300 staff and is the world’s leading provider of MSP-delivered IT solutions.

TitanHQ Integrates Web Filtering Solution into Datto’s Networking Range

Galway-based TitanHQ is an award-winning company that provides innovative cloud-based security solutions for SMBs, including SpamTitan – A 100% cloud-based spam filtering solution –  and WebTitan – Its cloud-based DNS web filtering solution.

The increase in ransomware and phishing attacks has made web filters an important addition to MSP’s security stacks, allowing them to add an additional level of protection to prevent unauthorized individuals from accessing their healthcare clients’ networks.

WebTitan provides real-time protection from malicious URLs, IPs, and phishing websites and is capable of blocking malware and ransomware downloads by preventing end users from visiting malicious websites. The strategic alliance between Datto and TitanHQ has seen WebTitan Cloud and WebTitan Cloud for Wi-Fi integrated into Datto’s networking range and made available to MSPs.

“We pride ourselves in equipping our community of Managed Service Provider partners with the right products and tools to allow each and every customer to succeed. With that in mind, I’m delighted to welcome TitanHQ as a security partner and look forward to growing our partnership,” said John Tippett, VP, Datto Networking   

At DattoCon 2018, the largest MSP event in the United States, TitanHQ will be demonstrating its web content filtering, email filtering, and email archiving solutions to MSPs. The company will be at booth #66 in the exhibition hall for the entire conference and TitanHQ CEO Ronan Kavanagh, Sales Director Conor Madden, Marketing Director Dryden Geary, and Alliance Manager Eddie Monaghan will all be in attendance.

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TitanHQ’s WebTitan Now Available Through Kaseya IT Complete Suite

TitanHQ has announced its DNS-based web filtering solution, WebTitan, has now been integrated into Kaseya’s IT Complete platform. The integration allows MSPs serving the healthcare industry to offer their clients an additional layer of protection against web-based threats such as phishing, malware, and ransomware.

Via Kaseya, managed service providers can access cybersecurity solutions from some of the biggest names in the industry, including Cisco, Dell, and Bitdefender. While the platform provides MSPs with a wide range of easy-to-deploy cybersecurity solutions, one notable absence was an MSP-friendly content filtering solution.

“Security is a critical service that all MSPs must deliver. Adding WebTitan to our open ecosystem of partner solutions means our customers now have even greater access to best of breed technologies to meet the needs of their business,” said Frank Tisellano, Jr., Kaseya vice president product management and design. “With growing concerns over malware, ransomware and phishing as key threats to MSP customers, WebTitan adds a highly effective layer of protection.”

A web filtering solution is a powerful tool that allows healthcare organizations to block attempts by employees to visit malicious websites, either through the clicking of hyperlinks in phishing emails, general web browsing, or redirects to malicious sites via malvertising.  A web filter is an important additional tool that helps to ensure the confidentiality, integrity, and availability of protected health information by blocking phishing attacks, malware, and ransomware downloads.

In the past month alone 10 email-based hacking incidents have been reported to OCR, with each incident resulting in the exposure of more than 500 healthcare records. The high volume of successful phishing attacks on healthcare employees highlights the need for advanced technological controls to prevent healthcare employees from visiting malicious websites and disclosing their account credentials.

Managed service providers can now access the multi-award-winning web filtering solution through Kaseya VSA and the Kaseya IT Complete Suite and deploy network-wide DNS-based web filtering in a matter of minutes, giving their healthcare clients even greater protection against malware, ransomware and phishing attacks.

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SpamTitan v7.00 Release Sees Bitdefender Used as Primary AV Engine

TitanHQ has announced the release of a new version of its leading spam filtering solution SpamTitan. SpamTitan v7.00 includes several important updates to better protect users from malicious emails and known threats, including patches for recently discovered vulnerabilities in the ClamAV anti-virus engine.

One of the notable changes in the new version is a change to the primary anti-virus engine. SpamTitan v7.00 now offers award-winning anti-malware and ransomware protection through Bitdefender.

The change to the Romanian-based antivirus company is part of a growing strategic relationship with the firm that will see further collaboration over the coming weeks and months. The secondary AV engine will continue to be provided by ClamAV. TitanHQ has confirmed that support for Kaspersky AV – the primary AV engine on previous releases of SpamTitan – will stop from May 1, 2018.

TitanHQ said its mission is “to provide secure, reliable and affordable security solutions to our partners and customers. Our team continually develops our product suite, implementing customer feedback and feature requests into new product releases.”

All new customers signing up for spam and phishing protection with SpamTitan will be protected by SpamTitan v7.00. The updated version has also been pushed out to existing customers that have prefetch of system updates enabled. The new version will appear in the list of available updates. If the prefetch option is disabled, users must manually check for available updates via their user interface.

TitanHQ has also announced that support for versions 4 and 5 of SpamTitan will stop on May 1, 2018, giving users less than two months to upgrade to the new version; however, users should update to the latest version as soon as possible for the best level of protection.

The latest version addresses 7 known vulnerabilities in ClamAV – CVE-2017-12374, CVE-2017-12375, CVE-2017-12376, CVE-2017-12377, CVE-2017-12378, CVE-2017-12379, and CVE-2017-12380 and also includes security updates for packages including openssl, openssh, php, and wget. ClamAV has also been updated to version 0.99.3 which resolves potential DoS attacks.

Existing customers should read all release notes that apply to versions of SpamTitan later than the current installation prior to installation. TitanHQ notes that prior to upgrading to v7.00 users must first upgrade to SpamTitan v6.15. Cluster installations require the patch to be applied to all notes in the cluster.

The update will take approximately 10-20 minutes to complete during which time appliances should not be rebooted.

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