TigerConnect News

KLAS Research: Clinical Communication Platforms Improve Efficiency in Healthcare

The recently published 2021 KLAS Clinical Communication Platform Report has confirmed clinical communication platforms improve efficiency in healthcare, streamline communication across most areas of hospitals, and lead to concrete outcomes, with improvements to clinical communication the biggest benefit.

KLAS Research is a Utah-based company that provides data and insights into health information technology (HIT) that helps healthcare organizations identify HIT solutions that will provide important benefits and a good ROI. KLAS collects data on HIT solutions, including from healthcare industry reports, websites, and feedback from healthcare professionals that are using HIT in the workplace. KLAS analyzes the data, identifies key trends and insights, and produces reports on the findings of its research. The researchers also work with leadership teams at vendors to help them improve their HIT solutions based on user feedback to help them deliver better outcomes.

For its latest Clinical Communication Platform Report, KLAS researchers profiled some of the most innovative and cutting-edge vendors in the field whose solutions are delivering invaluable benefits in healthcare and users of clinical communication platforms were surveyed and asked for their feedback on the solutions they have adopted.

TigerConnect, the leading clinical communication platform provider in the United States, was recognized as having the largest base of acute care customers and for the value its clinical communication platform delivered. Feedback from healthcare professionals that use the platform confirmed it has led to improved efficiency for clinical support staff and improved nurse satisfaction and patient satisfaction and care through timely, efficient communication.

The top outcomes healthcare delivery organizations have achieved by implementing the TigerConnect platform are improved clinician response times, increased transparency into patient teams and schedules, and increased clinician workflow satisfaction with fewer call interruptions and much easier access to communication. TigerConnect customers confirmed the solution has helped improve patient team collaboration in terms of patient transport, bed management and environmental services, increased access to and the secure sharing of patient data, more efficient clinics and outpatient care, and a reduction in readmissions, fewer errors, and a faster crash team response.

“Our administration uses TigerConnect’s solution. If people ask for TigerConnect accounts, we can give them accounts. I don’t know how we would have been able to get through the COVID-19 pandemic without this solution,” said one TigerConnect user.

The solution was highly praised for ease of use coupled with enterprise contracting, which allows simple rollouts by many different user groups to achieve organization-wide efficient communication.

“One outcome that we have achieved with TigerConnect’s solution has been improved communication between our nurses, providers and administration. We can just text someone in administration rather than having to know their personal phone number.,” said one TigerConnect user. “The value of adding two-way asynchronous communication in our clinical areas has been huge. They can always put themselves on ‘do not disturb’ if they don’t want people to text them. When nurses or providers are actively engaged with patients, they can get the information they need with the system, and then return that information.”

This year has seen TigerConnect roll out significant feature enhancements based on customer feedback, and the company has also made key acquisitions of on-call physician scheduling and advanced middleware solutions, deepening the capabilities of its platform considerably.

“2021 has proven a tipping point as healthcare systems evolve their requirements from secure messaging to the most contextual, advanced clinical collaboration experiences. Clinicians are demanding an all-in-one mobile collaboration experience that helps them raise the standard of care and improve patient outcomes,” said Will O’Connor, MD, TigerConnect Chief Medical Information Officer. “The KLAS report validates TigerConnect in our vision to make hospitals and care delivery more agile.”

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Webinar Today: Jumpstart Your Physician Scheduling for 2022

On Tuesday September 28, 2021, TigerConnect is hosting a webinar to demonstrate how healthcare providers can simplify the process of physician scheduling by using an automated, easily accessible, mobile-friendly physician scheduling solution.

Healthcare providers that have yet to fully automate physician scheduling typically rely on spreadsheets, printed sheets, and whiteboards for communicating physician schedules. Physician scheduling is therefore inefficient. It can be time consuming to find out about on-duty physicians and difficult to ensure fairness with on-call assignments and time-off requests.

During the webinar, attendees will learn about the TigerConnect Physician Scheduling solution and will discover how it can be used to streamline workflows, enable better coordination among care teams, and prevent burnout. The solution can be used to create rules-based daily to yearly on-call schedules, with the process typically taking around an hour. Schedules, tally reports and time-off approvals can be instantly communicated to staff members’ smartphones.

Webinar Details

Tuesday, September 28 at 1:00 p.m. ET / 10:00 a.m. PT

Hosted by:
Justin Wampach, TigerConnect Vice President, Scheduling
Angela Romero, TigerConnect Director, Professional Services

Register for the Webinar Here

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TigerConnect Announces Expansion of Clinical Communication and Collaboration Product Suite

Healthcare providers have a wide range of incredibly advanced care tools at their disposal; however, many hospitals and clinics are still reliant on antiquated, unconnected communication systems. There have been major advances in communications technology in recent years which have been successfully implemented in many industry sectors to improve communication, collaboration, efficiency, and productivity, yet these have taken time to be introduced in the highly regulated healthcare industry. To this day, healthcare providers are still reliant on pagers, faxes, landline telephones, and white boards. These unconnected communication systems are inefficient and hamper healthcare workflows and ultimately significantly add to the cost of healthcare provision.

Over the past decade, new tools have come to market to replace these outdated and unconnected communication systems. Secure text messaging platforms have been developed for use in healthcare that greatly improve communication efficiently, while incorporating all the necessary safeguards to ensure the confidentiality, integrity, and availability of electronic protected health information to meet the requirements of HIPAA. Secure text messaging solutions for healthcare have evolved into comprehensive clinical communication and collaboration (CC&C) systems that integrate with a wide range of other systems, including EHRs, to meet the emerging needs that tomorrow’s network of interconnected healthcare organizations demands.

TigerConnect is the most adopted platform for advanced care team collaboration and clinical integrations in the United States and includes a suite of tools for improving efficiency throughout the healthcare continuum. This week, TigerConnect has announced it has significantly expanded and enhanced the TigerConnect portfolio to further improve efficiency, quality, outcomes, and the overall patient and provider experience.

“The newly enhanced TigerConnect portfolio empowers healthcare organizations of all sizes to solve complex workflows and communications scenarios from end to end, beginning with a significantly enhanced care collaboration platform,” explained TigerConnect “From there, enhancement technologies include simpler, more compassionate patient and family engagement options. Plus, improved alert and event notification and scheduling solutions help ensure hospitals already stretched thin with clinical staffing shortages do not compromise patient care and safety.”

The TigerConnect portfolio of HITRUST CSF-certified, HIPAA-compliant solutions includes TigerConnect Clinical Collaboration Platform, TigerConnect Alarm Management and Event Notifications, TigerConnect Patient Engagement, and TigerConnect Physician Scheduling.

At the heart of the suite is the CC&C platform that enables instant, secure communication between patients and clinicians, real-time delivery of results to caregivers, communication between teams, and more via text, voice, and video. The platform empowers staff to securely identify and communicate with colleagues across shifts, improving communication efficiency. Additionally, unanswered messages are automatically escalated, thus saving steps, accelerating care, and improving a wide range of organizational outcomes.

TigerConnect has expanded its middleware capabilities with Alarm Management and Event Notifications, which allow nurse teams to consume, prioritize and route contextualized alerts and alarm notifications from any nurse station, physiologic monitor, smart bed, or EHR vendor. “This improvement dramatically reduces unnecessary clinical interruptions, alarm fatigue, and sentinel events by separating the signal from the noise, helping to keep already lean nursing teams productive and less prone to burnout,” explained TigerConnect.

TigerConnect has also enhanced its platform for better patient engagement, which helps busy healthcare professionals bypass traditional outreach challenges, giving fast, easy, and direct access to patients and their families. The platform can be used to send appointment reminders, collect intake documents before a visit, provide patients families with updates during a procedure, conduct remote wound care follow-ups, and drive post-visit care plan adherence, with the solution providing itself to be invaluable for delivering telehealth services during the pandemic.

Through TigerConnect Physician Scheduling, the on-call and resident scheduling process has been automated, streamlined, and fused with clinical communications to ensure care teams know which doctor or physician’s assistant to contact at all times without having to consult printed schedules or whiteboards, and also share key details within a team of collaborators. This recently added feature ultimately streamlines time-off requests, shift swaps, and calendar access on a smartphone or desktop.

“Much as enterprise collaboration platforms have fundamentally transformed how businesses collaborate around people, data and integrations, TigerConnect is now revolutionizing healthcare collaboration,” said Brad Brooks, CEO and co-founder, TigerConnect. “Care organizations can communicate and collaborate securely and safely, while absolutely protecting patient privacy in the cloud. This revolution is just beginning as more healthcare data and integrations move to the cloud, and we are proud to be leading the way with platforms and solutions that will enable people and automate workflows.”

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TigerConnect Named Leader in Telemedicine Software by GetApp

TigerConnect, the market-leading leading provider of HIPAA-compliant clinical communication and collaboration solutions in healthcare, has been named a category leader in the 2021 GetApp software rankings.

Every year, GetApp assesses a wide range of technology solutions to identify the top products on the market to help small- and medium-sized businesses choose the best software solutions to meet their needs. The Gartner company has been assessing business software solutions for the past 10 years to help SMBs make the right decisions on software that can solve problems, improve productivity and efficiency, and accelerate growth.

Each software solution is assessed across five categories, based on unbiased ratings from genuine users of the solutions. The top-rated products are named as Leaders in their respective categories. Users of the products assess software solutions on ease of use, value for money, functionality, customer support, and the likelihood to recommend the software to friends, colleagues, and other businesses.

This year, the TigerConnect communication and collaboration solution was named a category leader in the field of telemedicine software in North America. 95% of TigerConnect users rated the solution as excellent or very good, and 100% of TigerConnect users said they would recommend the solution to a colleague or friend.

The solution was highly praised by customers and achieved high rankings across all five categories, with customers achieving major benefits from using the solution while finding it easy to use. Examples of the customer feedback are detailed below:

“We’re honored to be recognized as a top-tier choice for telemedicine software. In addition, we’d like to thank our customers, community, and our team for making this possible; Thank you for placing your trust in us,” said TigerConnect founder and CEO, Brad Brooks.

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Critical Alert Acquisition Adds New Capabilities to TigerConnect CC&C Platform

TigerConnect is about to add a range of new capabilities to its clinical communication and collaboration platform following the acquisition of the healthcare middleware provider Critical Alert. This is the second major acquisition by the Santa Monica, CA-based HIPAA-compliant text messaging platform provider in 2020, following the acquisition of Call Scheduler in the fall.

Critical Alert is a cloud-native and mobile-first provider of enterprise-grade middleware for hospitals and health systems. The middleware products are used by hospitals to combine nurse call, alarm and event management, medical device interoperability, and clinical workflow analytics. In addition to the suite of middleware products, Critical Alert provides traditional nurse call hardware to more than 200 hospitals throughout North America.

The acquisition will see the suite of middleware products incorporated into the TigerConnect platform which will add a host of new capabilities and power a wide range of alert types and alarm management enhancements. The integration of the middleware is expected to be completed in Q1, 2021.

Critical Alert middleware seamlessly integrates clinical systems to transmit alarms, events, and values and provides virtualized nurse call that includes contextual patient data to allow nurses to prioritize requests. Through centralized answering of nurse call alerts and the management of workflows and assignments, noise and clinical interruptions are reduced and responsiveness is improved.

Real-time Location Systems (RTLS) integrations help to improve caregiver effectiveness and streamline workflows and enable real-time tracking of staff location and time spent on tasks. These integrations provide insights into resource planning, workflow effectiveness, and ongoing process improvement initiatives.

The integration of Critical Alert with TigerConnect will allow easy integrations with smart bed alarms for effective fall prevention and improved patient safety. If the safe bed configuration is compromised, alerts will be sent immediately to mobile devices allowing nurses to quickly respond.

Through an integration with the TigerFlow care team collaboration solution, alerts will be intelligently routed to the right caregivers, suppressing unnecessary noise and improving efficiency. The context provided with these alerts helps nurses to prioritize effectively. Critical Alert also brings advanced analytics that provide insights into patient behavior and help with the optimization of staff workload.

The incorporation of Critical Alert middleware into the TigerConnect platform provides greater value to customers and helps to ease the burden on nurses at a time when nurse burnout is incredibly common. The improvements that can be made to efficiency and effectiveness are likely to make a huge difference in hospitals, especially given the current chronic nurse shortages.

“We see the Critical Alert acquisition as highly strategic and a natural evolution of our already-robust collaboration platform,” said Brad Brooks, CEO and co-founder of TigerConnect. “For the hundreds of thousands of nurses that currently use TigerConnect, these new capabilities will deliver real-time, contextual information to their mobile device or desktop to allow them to work smarter, prioritize responses, and efficiently coordinate care, all within the same reliable TigerConnect platform they use every day for enterprise messaging.”

The acquisition will see Critical Alert CEO John Elms join the TigerConnect team as Chief Product Officer/ Elms will play a key role in integrating the two companies’ technologies and will guide future product offerings. The VP of Sales for Critical Alert, Wil Lukens, will also join the TigerConnect team and will assume the role of General Manager of Critical Alert’s traditional Nurse Call hardware unit, which will continue to operate under the same name as a standalone business unit.

“The timing of the deal and the fit of these two companies aligned perfectly,” said John Elms, CEO of Critical Alert. “Two best-in-class, highly complementary solutions coming together to solve some of the chronic challenges—alarm fatigue, response prioritization, resource optimization—that have driven nurse teams to the brink. Together, these unified technologies will make care professionals’ lives easier, not harder, and I couldn’t be more excited to lead the TigerConnect product organization into this next chapter.”

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Webinar Today: How HIPAA-Compliant Messaging Transforms Healthcare

Data show 70% of delays in providing treatment to patients is due to miscommunication, so resolving the problems that result in miscommunication in healthcare is key to improving quality of care, clinical outcomes, and the patient experience.

One of the biggest contributory factors to miscommunication is the use of outdated communications systems, which has long been a problem in healthcare. Fortunately, there is a solution that has been shown to greatly improve communication efficiency and reduce the potential for errors and miscommunication – a secure texting platform.

To find out more about secure, HIPAA-compliant messaging and how it can make care teams immediately more efficient and effective, we invite you to join this upcoming webinar.

During the webinar you will discover how this single change can lead to major improvements in collaboration, save valuable time, decrease costs, and lead to happier staff and patients.

The webinar is being hosted by TigerConnect, the leading secure healthcare messaging provider, and will take place on Wednesday, December 9 at 10 a.m. PT / 1 p.m. ET.

Webinar Details:

How HIPAA-Compliant Messaging Transforms Healthcare

Date/Time: Wednesday, December 9 – 10 a.m. PT / 12 p.m. CT / 1 p.m. ET

Hosted by:
Julie Grenuk, Nurse Executive, TigerConnect
Tommy Wright, Director of Product Marketing, TigerConnect

Register Here

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Webinar Today | The State of Patient Engagement: Insights for Transforming Telehealth

COVID-19 has had a major impact on telehealth, with more patients receiving virtual care than ever before.

To explore how telehealth adoption has changed in 2020 and the impact telehealth services have had on providers and patients, TigerConnect commissioned a Harris Poll survey. Patients and clinicians across the United States were surveyed and asked to share their views on telehealth adoption and the virtual care provided and received during the COVID-19 pandemic.

On Thursday, November 12th, TigerConnect will be hosting a webinar to present the full results of the Harris Poll survey.

During the webinar, attendees will discover how COVID-19 has impacted the adoption of virtual care and telehealth solutions, insights will be provided into where patient engagement stands today, along with an outlook of how telehealth services are likely to change moving forward and the steps healthcare providers can take to optimize both clinical and financial outcomes.

Webinar Details:

 The State of Patient Engagement: Insights for Transforming Telehealth

Thursday, November 12th at 10 a.m. PT

Hosted by:
Carolina Ibarra, Principal, Strategic Services, TigerConnect
Jorge Jeffery, Data Scientist & Researcher

Register for the Webinar

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TigerConnect Survey Confirms Widespread Support for Telehealth Among Providers and Patients

The coronavirus pandemic has resulted in a major increase in healthcare providers offering telehealth services to patients. Virtual visits are being offered to reduce the number of patients visiting hospitals and physician offices to limit transmission of the virus to ensure patient safety. The increase in use is out of necessity, but new research confirms telehealth services are popular with providers and patients alike.

TigerConnect, the provider of the most widely adopted communication platform in healthcare, recently commissioned a comprehensive Harris Poll survey to explore attitudes to telehealth among patients and healthcare providers. The survey was conducted on 2,039 U.S. adults aged 18 or older between July 23-27, 2020 and 500 healthcare clinicians between June and July 2020.

88% of healthcare providers who were already offering telehealth services to patients saw an increase in the use of telehealth services due to the coronavirus pandemic, with 71% of providers saying there was a large increase in use. It is understandable that so many providers and patients have embraced telehealth in order to reduce infection risk and prevent transmission of the virus, but even when the pandemic is over it is likely that use of telehealth services will continue at the same or even an increased level. Over two thirds of providers (71%) believe use of telehealth services will continue at the same or even a higher level when the pandemic is over.

There is also strong support for telehealth services among patients. 87% of patients who tried telehealth said they were satisfied with the experience, with 7 out of 10 patients saying it is important for providers to offer telehealth services to patients. Many patients appear to prefer virtual visits to in-person visits. Only 40% of patients said they prefer to meet their providers face to face.

Patients may be apprehensive about trying telehealth, but once they have their first virtual visit they are keen to go virtual again. Patients who have had one telehealth or video consultation in the past year were twice as likely to express a strong preference for a virtual visit over an in-person visit.

When patients were asked if there was anything about telehealth they did not like, almost half of patients could not think of a single criticism about their experience. The main advantages of telehealth among patients were convenience (50%), allowing appointments to be kept that may otherwise have been cancelled (36%), and the ease at which health check-ups could be scheduled (34%). 52% of patients said they believe telehealth was a safe alternative to an in-person office visit.

Boomers (Over 55s) and Gen Z (Under 24s) were the age groups least satisfied with telehealth. The most common complaint among Boomers was excessive complexity, while the most common complaint with Gen Z users was a lack of features, showing there is clearly further scope for refinement.

The survey on clinicians revealed there is a majorly fragmented market, with 140 different telehealth solutions in use. 14% of respondents said they are currently using multiple telehealth solutions. That may well change after the pandemic is over and the notice of enforcement discretion of the HHS’ Office for Civil Rights expires. The notice of enforcement discretion for telehealth services temporarily allowed telehealth solutions to be used that may not be fully compliant with HIPAA requirements.

65% of respondents said they were happy with their current telehealth solutions and almost 90% of users of the TigerConnect platform said they were happy with the TigerConnect platform.

The survey also revealed there is strong bipartisan support for telehealth, with 77% of Democrats and 66% of Republicans believing healthcare providers should offer telehealth services to patients. There are still some challenges to overcome to ensure that telehealth services are accessible to all. 53% of surveyed patients living in urban areas had utilized telehealth services compared to just 31% of patients in rural areas, which suggests there may be issues with broadband availability and cellular reception in rural areas which is limiting uptake.

“The people have spoken: telehealth is here to stay,” said TigerConnect CEO Brad Brooks. “The overnight move to telehealth is one of the fastest cultural shifts in healthcare in decades, and this research reveals it has already transformed the habits of millions of Americans who can now access great healthcare as easily as they can catch a ride to the airport. It’s up to our industry to seize this moment and ensure that it’s as easy as possible for anyone to access or administer world-class healthcare anywhere and anytime to improve health outcomes for all Americans.”

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Webinar: 24/9 | Save Time & Reduce Stress with Automated On-Call Physician Scheduling

Are you still using paper, whiteboards, and spreadsheets for staff scheduling? If so, you will probably not be surprised to hear there is a far better and more efficient way of creating, managing, and distributing staff schedules.

On Thursday, Sept. 24, TigerConnect is hosting a webinar to explain how automated, mobile-friendly, on-call physician scheduling, when integrated with a HIPAA-compliant messaging solution and systems such as EHRs, streamlines workflows, ensures accuracy, delivers fairness, reduces stress, and greatly reduces costs.

TigerConnect will explain how its secure messaging platform integrates with the new TigerSchedule physician scheduling solution to drive efficiency, improve staff satisfaction, deliver huge time savings, and help healthcare providers deliver better care.

Webinar Details:

Save Time & Reduce Stress with Automated On-Call Physician Scheduling

Date/Time:         Thursday, September 24 at 10 a.m. PT

The webinar will be hosted by:

Will O’Connor, M.D., TigerConnect Chief Medical Information Officer

Justin Wampach, TigerConnect Vice President, Scheduling

Click Here to Register for the Webinar

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