TigerConnect News

TigerConnect Rated Among Top Advanced Clinical Communications Platforms by KLAS

TigerConnect, the most widely adopted care team collaboration solution, has been recognized by KLAS and rated among the top platforms in the KLAS Clinical Communications 2020 Advanced User Insights report.

KLAS is a healthcare IT data and insights company that conducts impartial research on software and services used by healthcare providers and payers worldwide. The company obtains feedback from healthcare professionals that are using software solutions and services, the insights are analyzed, trends are identified, and the company’s reports are used by healthcare organizations around the world to make decisions about healthcare software and services.

For the Clinical Communications 2020 Advanced User Insights report, KLAS collected data from multiple case studies and conducted in-depth interviews with three to five advanced users of each platform at organizations at the cutting edge of clinical communication to find out how these solutions have improved efficiency, security, and patient satisfaction. The report details the outcomes that have been achieved, the lessons learned by advanced users, and the range of workflows that each communication platform covers.

TigerConnect was recognized as having a very large customer base in both inpatient and non-inpatient care settings. KLAS found the platform to be highly customer centric, with nimble development for advanced users across different care settings. The platform had the most extensive breadth of workflows for advanced users out of all platforms assessed for the report and was the only clinical communications platform that had over 50% adoption of advanced workflows in nine out of the ten categories assessed.

TigerConnect was also rated the top vendor for patient-centered care team communications, pre-admission workflows, clinical support staff workflows, and discharge & post-discharge workflows. TigerConnect was recognized as having standout capabilities such as allowing communication to continue during EHR downtime, allowing care coordinators to coordinate care with referred caregivers, and the ability of the platform to link messages to patient records and pull all pertinent information for patient care.

“The KLAS report highlights one of TigerConnect’s biggest strengths – our ability to help healthcare organizations across the full continuum of care meaningfully connect and enhance outcomes,” says Brad Brooks, TigerConnect CEO. “More than 6,000 healthcare organizations rely on our platform to enable seamless collaboration in a scalable, fully integrated, easy-to-use solution. With so many challenges facing our industry during the COVID-19 pandemic, now is the time for innovation that enhances care and strengthens the bottom line.”

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WEBINAR TODAY: How a Top ACO Drives Better Outcomes with Communication

Accountable care organizations (ACOs) have to overcome many communication challenges to improve collaboration, efficiency, reduce costs, and deliver better quality care. Those challenges have been made even more difficult during the COVID-19 crisis.

One of the ways communication and collaboration can be improved is through the adoption of a healthcare communication and collaboration (CC&C) solution, as was discovered by Scottsdale, AZ-based Innovation Care Partners (ICP).

ICP is a physician-led clinical integration network and ACO that provides value-based patient care through more than 800 practices and 5 local hospitals.  ICP works with almost 2,000 distributed physicians and serves over 150,000 patients and strives to provide clinical quality, greater efficiency, improved collaboration, better access to care, and long-term cost-control.

On June 24, 2020, ICP and TigerConnect will be hosting a webinar in which ICP will explain how it has been possible to streamline workflows and establish best practices for care coordination, clinical team engagement, patient satisfaction, and COVID-19 provider and patient communications using the TigerConnect clinical communication and collaboration platform.

Join the webinar to discover how ICP has maximized value and improved patient care through effective communication across its entire network.

How a Top-Performing ACO Drives Better Outcomes with TigerConnect

Wednesday, June 24 at 10:30 a.m. PT / 1:30 p.m. ET

Register for the Webinar


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Telehealth Set to Stay so it’s Time to Get the Right Technology

This year, in response to the COVID-19 public health emergency, the HHS’ Centers for Medicare and Medicaid Services (CMS) expanded coverage of telehealth service to include all Medicare beneficiaries, regardless of location.

Telehealth services eliminate the barriers to in-person care that have been created by the COVID-19 pandemic and allow practitioners to provide treatment to patients in their own homes and, by doing so, improve patient safety and control the spread of COVID-19. The expansion of coverage only applies during the coronavirus public health emergency, although calls have been increasing for the expanded CMS telehealth policies to continue after the public health emergency is declared over.

On June 9, 2020, in a virtual event on STAT News, CMS Administrator Seema Verma said she supported the permanent expansion of access to telehealth services. The FTC has also weighed, with executives expressing their support for the permanent removal of the geographical restrictions and continued expansion of the types of services that can be delivered by telehealth.

On May 21, 32 House members signed a letter urging Congress to give telehealth more time to prove itself and requested the relaxation of telehealth regulations to continue after the COVID-19 emergency period. The extension will ensure that sufficient data is collected to determine which of the new flexibilities should be made permanent.

Many providers and patients across the United States have taken advantage of telehealth services during the public health emergency and telehealth has proven popular with providers and patients alike. It is now looking likely that telehealth is here to stay, and virtual visits will replace in-person care in certain circumstances.

Telehealth was made much easier for providers by the HHS’ Office for Civil Rights, which issued a notice of enforcement discretion stating penalties and sanctions would not be imposed on healthcare providers for the good faith use of non-HIPAA-compliant communication technologies for providing telehealth services. That notice of enforcement discretion only applies during the public health emergency, after which healthcare providers will be required to switch to HIPAA-compliant solutions. Any provider that is not yet using a HIPAA-compliant telehealth application should now consider making the switch.

One HIPAA-compliant solution that has proven extremely popular during the pandemic is TigerTouch from TigerConnect.  TigerTouch combines, video, voice, and text messaging into one convenient mobile and desktop app which allows internal communication with care team members and patient communication through the same app. The solution also supports the sharing of files and medical images, and as a fully HIPAA-compliant solution, it allows ePHI to be securely shared. Healthcare providers that have adopted the solution report significant cost savings, improved workflow efficiency, better patient care, and happier staff and patients.

TigerConnect hosted a webinar to showcase the solution and explain how the integrations and telehealth features of the solution are helping to improve the quality of care, increase patient safety, and improve patient satisfaction levels.

The webinar is available on-demand on this link.

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Improving Communication with Patients During the COVID-19 Public Health Emergency

With lockdown measures in place to prevent the spread of the 2019 Novel Coronavirus, health systems have expanded their telehealth services to provide care to patients at home. Rather than have patients travel to hospitals and healthcare clinics, clinicians can make diagnoses and provide treatment to patients remotely using text messaging platforms and videoconferencing applications.

The HHS’ Office for Civil Rights issued a Notice of Enforcement Discretion in March confirming financial penalties will not be imposed on healthcare providers in relation to the good faith provision of telehealth services. OCR explained that it is permissible to use everyday communications solutions for providing telehealth services during the COVID-19 public health emergency, even if those platforms are not fully HIPAA-complaint.

While penalties for noncompliance may not be imposed for using these platforms, OCR warned that these consumer-grade platforms may introduce privacy risks, which patients should be made aware of. To ensure patient privacy and the security of any ePHI collected or disclosed during telehealth visits, HIPAA-compliant platforms should be used.

“Covered health care providers that seek additional privacy protections for telehealth while using video communication products should provide such services through technology vendors that are HIPAA compliant and will enter into HIPAA business associate agreements (BAAs) in connection with the provision of their video communication products,” explained OCR in its Notice of Enforcement Discretion.

New Telehealth Features Added to Popular HIPAA-Compliant Communication Solution

The HIPAA-compliant healthcare communication and collaboration solution provider, TigerConnect, has announced new features have been added to its TigerTouch text messaging solution to support voice and video calls with patients during the COVID-19 nationwide public health emergency.

In contrast to many consumer-focussed apps, which are not HIPAA-compliant and introduce privacy risks, TigerTouch is a fully HIPAA-compliant healthcare communication solution. TigerTouch combines the usability of mobile-centric communication applications such as WhatsApp, with bulletproof security controls to ensure the privacy of patients is protected.

TigerTouch can be used by healthcare providers to directly engage with patients, no matter where they are located. Clinicians can use TigerTouch for 1-on-1 conversations with patients or group conversations at any point during a health event, from diagnosis to hospitalization to follow ups with patients after they have been discharged. The solution is ideal for conducting virtual visits with patients, allowing them to remain in the safety of their own homes.

“Patients today expect a fast and easy direct line of communication with their healthcare provider, yet it’s easier to text my pizza delivery guy than to text my doctor,” said TigerConnect co-founder and CEO Brad Brooks. “COVID-19 has driven home how important it is to get treatment anywhere remotely to protect both patients and doctors. By relying on a simple, much-beloved text platform, we designed TigerTouch to deliver a powerful telehealth solution at a fraction of the cost of more complicated solutions. This is a vital advance that enables health systems to deepen patient support right when they need it most.”

The TigerConnect platform has been adopted by more than 6,000 healthcare providers and more than 10 million messages are sent through the platform every day by healthcare providers such as Danville, PA-based Geisinger Health System. “At Geisinger, we’ve already seen the tremendous value of TigerConnect with improved communication across the entire health system, so bringing patients into these conversations is the next logical step that could greatly improve the quality of the care we provide,” said Dr. Jonathan Slotkin, Geisinger Health Systems’ Director of Spinal Surgery.

The post Improving Communication with Patients During the COVID-19 Public Health Emergency appeared first on HIPAA Journal.

Webinar Today: One Secure Video, Voice & Text Solution for Patients & Providers

The secure, HIPAA-compliant communication and collaboration platform provider TigerConnect is hosting a webinar to explain how healthcare providers can easily engage patients at home and collaborate with staff across an entire health system using the same secure app.

In the webinar you will discover how the advanced integrations and telehealth features of the TigerConnect platform make patients and care teams instantly reachable, leading to fewer readmissions, happier patients, and better care.

Date:   Friday, April 10 at

Time:   10:00 am PT / 1:00 pm ET
Webinar with demo followed by Q&A

Hosted by:
Dr. Will O’Connor, Chief Medical Information Officer, TigerConnect
Tommy Wright, Director of Product Marketing, TigerConnect

Register Here

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Webinar Today: One Secure Video, Voice & Text Solution for Patients & Providers

On Tuesday, April 2, 2020, TigerConnect is hosting a webinar to explain how its unified healthcare communication and collaboration platform can be used to accelerate clinical workflows and improve communication in healthcare.

The TigerConnect team will explain how their communication platform helps healthcare providers to engage patients at home and collaborate with staff across the entire health system through a single, secure, HIPAA-compliant app.

In the webinar you will discover how advanced integrations and telehealth features make patients and care teams instantly reachable, which helps healthcare organizations reduce readmissions, improve patient satisfaction, and deliver better patient care.

Webinar Details:

Thursday, April 2 at 10 a.m. PT
Live webinar with demo followed by Q&A

Hosted by:
Dr. Will O’Connor, Chief Medical Information Officer, TigerConnect
Tommy Wright, Solutions Marketing Director, TigerConnect

Click Here to Register for the Webinar

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Webinar Today: Communication Best Practices During a Pandemic

During the 2019 Novel Coronavirus pandemic, instant, immediate, and enterprise-wide communication is essential for slowing the spread of the virus and ensuring service continuity.

Relatively little is known about the Novel Coronavirus and how it is spread. It is a fast-evolving situation and new information is regularly being released by researchers and public health authorities. That information and updates to policies and procedures need to be rapidly communicated across healthcare organizations. It is also important for healthcare professionals to monitor the condition of patients who are self-isolating at home after displaying symptoms of COVID-19.

The 2019 Novel Coronavirus pandemic is placing health systems under a great strain and fast, effective, and efficient internal and external communication is critical.

TigerConnect, the leading secure healthcare communication platform provider, is hosting a webinar where the company’s healthcare communication experts will share communication and collaboration best practices for organizational preparedness, effective response, and service continuity during the 2019 Novel Coronavirus pandemic, and other times of crisis.

During the webinar, TigerConnect will discuss best practices for workflow readiness, how to accelerate internal and external communication, effective broadcasting of important updates to staff and external partners, how patient diagnosis and isolation workflows can be expediated, the best way to prioritize alerts for critical patients, how to ensure staff safety, and the use of text messaging to monitor patients who are self-isolating at home.

The TigerConnect platform has been adopted by more than 6,000 healthcare organizations to collaborate and communicate effectively. One of those healthcare organizations, Singapore Health, is using the TigerConnect platform to improve enterprise-wide communication and coordinate its response to COVID-19 cases. Singapore Health has been commended for the efficiency and effectiveness of its response to the crisis. TigerConnect will be sharing information on the lessons learned to help U.S. healthcare providers deal with the COVID-19 crisis more effectively.

The webinar is being hosted by Dr. Will O’Connor, Chief Medical Information Officer, TigerConnect and Julie Grenuk, Nurse Executive, TigerConnect.

The webinar will consist of a live presentation followed by a Q&A session.

Webinar Details:

Date:     Thursday, March 19th, 2020
Time:     2 p.m. ET / 11 a.m. PT

Click here to register for the free webinar

The post Webinar Today: Communication Best Practices During a Pandemic appeared first on HIPAA Journal.

TigerConnect Secure Communications Platform Offered to Hospitals Free of Charge During COVID-19 Pandemic

TigerConnect, the provider of the most widely used secure healthcare communications platform in the United States, has announced that U.S. health systems and hospitals can use its platform free of charge to help support COVID-19 related communications during the novel coronavirus pandemic.

TigerConnect has been tracking COVID-19 and the impact it is having on the U.S. healthcare system. Unsurprisingly given the rapid spread of the virus, use of its secure communications platform has surged. The company also reports that it is receiving an increasing number of calls from customers looking to expand licenses to make sure all staff have access to the platform to expedite internal and external communication and support isolation workflows.

The TigerConnect platform can be used to create dedicated channels for COVID-19 communications to provide support for patients and staff members. The platform ensures instant and immediate communication of preparedness plans, staff schedules, guidelines on infection control and isolation protocols, and other critical information. Users of the platform can contact any person within a healthcare system instantly, without knowing their number or extension.

“As part of the healthcare community, we harbor a sense of duty to do everything we can to keep the flow of information moving as quickly as possible,” explained TigerConnect. “This is the time to remove any barriers that might keep organizations from having every tool they need to fight COVID-19.”

Hospitals and health systems that have not yet adopted the TigerConnect platform are being offered complimentary use of the TigerConnect secure texting network for up to 6 months to support COVID-19 communications. Existing customers will be provided with complimentary expansion of TigerText Essentials licenses for up to 6 months. TigerConnect has also announced that it will be extending support hours and publishing resources and conducting webinars to help current and new users of the platform optimize communications.

As has been seen in Europe, which is now the epicenter of the COVID-19 pandemic, hospitals and health systems are stretched and struggling to cope with the number of cases. Immediate, enterprise-wide communication is critical for preventing the spread of the disease.

In Singapore, stringent measures have been implemented to prevent the spread of the novel coronavirus. As of March 14, there have been 200 cases of COVID-19 in Singapore but no COVID-19 deaths. Coordinating the response to COVID-19 and ensuring resources are correctly allocated has been a major challenge, but one that has been helped by having an efficient communications system in place. 55,000 healthcare professionals in Singapore are using the TigerConnect platform and usage has increased fivefold in the past three weeks. Being prepared and having the systems in place to deal with outbreaks of disease that support fast and efficient communication has been invaluable.

“It is clear that identifying new cases quickly and sharing that information among key stakeholders is crucial to containment and treatment,” explained TigerConnect co-founder and CEO, Brad Brooks. “Our mission is to help organizations remove the barriers that might slow down those responses as we continue to partner with the organizations on the front lines of this crisis.”

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How One Company is Helping to Drive Down the Cost of U.S. Healthcare and Improve Patient Outcomes

2019 Health Statistics published by the Organisation for Economic Co-operation and Development’s (OECD) show healthcare expenditures in the United States are significantly higher than those in other developed countries. A 2018 Harvard study of 11 developed countries showed the United States had the highest healthcare costs relative to its GDP out of all 11 countries studied. Per capita healthcare spending was found to be almost twice that of other wealthy, developed countries.

Higher costs are not necessarily bad if they translate into better patient outcomes, but the OECD figures show that is not the case. The United States performed poorly for patient outcomes, even though the costs of healthcare are so high. Reducing the cost of healthcare is a major challenge and there is no silver bullet, but there are ways for costs to be reduced and for patient outcomes to be improved.

The Trump Administration is committed to reducing the cost of healthcare through executive orders and HHS rulings. In November 2018 an executive order – Improving Price and Quality Transparency in American Healthcare – was issued which is intended to improve healthcare price transparency to increase competition among hospitals and insurers and drive down healthcare spending.

Another key area where costs can be cut is by eliminating wastage in healthcare. A great deal of money being wasted due to inefficiency, such as the continued use of outdated communications technology.

The healthcare industry is still heavily reliant on communications technology from the 1970s. Advances are being made and new communications tools are being introduced, but oftentimes when new communications technology is purchased, it tends to be introduced in silos and healthcare organizations fail to achieve the full benefits. As a result, communications problems persist.

Communication inefficiencies are costing the healthcare industry dearly and that cost is being passed onto patients. Research shows communication inefficiencies cost a single 500-bed hospital around $4 million a year. The breakdown in communication is estimated to be a major factor in 70% of medical error deaths, according to a study published in the Journal of Medical Internet Research.

One company helping to cut the cost of healthcare is TigerConnect. TigerConnect has developed an advanced communications and collaboration solution that allows all members of care teams to communicate and collaborate quickly, efficiently, and effectively. The platform helps accelerate productivity and eliminates wastage, which allows healthcare providers to reduce the cost of healthcare. The solution has also been shown to improve patient outcomes.

The platform has been shown to reduce wait times in emergency departments, reduce the potential for medical errors, reduce the length of hospitals stays, and the platform helps improve staff morale, especially among physicians. The platform eliminates phone tag, allows all members of the care team to access the data they need to make decisions, and ensures proper patient handoffs, which is where the majority of medical errors occur.  

The TigerConnect team is committed to solving pervasive problems in healthcare communication and continues to innovate and develop its solution to meet the need of healthcare organizations of all sizes. The platform has proven popular with healthcare organizations and the company has been enjoying a period of tremendous growth, according to 2019 figures released today.

The TigerConnect solution is the most widely adopted healthcare communications and collaboration platform in the United States and 2019 has seen the company expand its industry footprint further. More than 600 new clients have been added in 2019, including 100 new enterprise clients such as Geisinger, NCH Healthcare System, Penn State Health, University of Maryland Medical System, Einstein Medical Center, Cooper University Health Care, and St. Luke’s University Health Network. More than 6,000 healthcare organizations are now using the platform.

TigerConnect has also expanded its workforce to cope with the increased demand. Over 50 new members of staff joined the company in 2019. TigerConnect also created new leadership roles, with the appointment of former Vacasa CTO, Tim Goodwin, as its first Chief Technology Officer, former McKesson consultant Sarah Shillington as the SVP of client success, and former Expedia executive, Allie Hanegan as VP of People.

TigerConnect is now looking to make greater gains in 2020 and has launched several initiatives to accelerate growth. Ahead of HIMSS20, TigerConnect will be launching several major product and partner initiatives, the company will be aggressively marketing its solution toward new clients and will also be looking to expand its footprint with its existing customer base. TigerConnect has also confirmed it will be forming a client advisory group and will be leveraging additional forums to get feedback from users to identify areas where the platform can be further improved.

“As we look ahead to the next decade, we see nothing but greenfield opportunity to redefine the way healthcare teams, payers, and patients connect and collaborate. We remain steadfast in our mission to partner with care organizations of every size and type, providing them with the world’s most advanced collaboration technology to produce a vision of the future we can all be proud of,” said Brad Brooks, co-founder, and CEO of TigerConnect.

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