HIPAA Communication News

GAO: HHS Should Establish Mechanism for Obtaining Feedback on HIPAA Data Breach Reporting Process

Posted by HIPAA Journal

The Government Accountability Office (GAO) has recommended that the Department of Health and Human Services (HHS) establish a feedback mechanism to improve the effectiveness of its data breach reporting process.

The Health Information Technology for Economic and Clinical Health (HITECH) Act, part of the American Recovery and Reinvestment Act of 2009, called for the Secretary of the HHS to create and maintain a list of data breaches involving the unsecured protected health information of 500 or more individuals on its website.

The HHS’ Office for Civil Rights (OCR) Breach Portal includes breaches of the personally identifiable protected health information (PHI), such as unauthorized access and disclosures, exposures, and the loss and theft of PHI. The number of reported data breaches has been increasing each year, with 2021 seeing 714 data breaches of 500 or more records reported to OCR.

GAO explained in its report that between 2015 and 2021, the number of individuals affected by healthcare data breaches at healthcare providers, health plans, healthcare clearinghouses, and business associates of those entities has ranged from 5 million to 113 million each year.

OCR is the main enforcer of compliance with the Health Insurance Portability and Accountability Act (HIPAA). OCR investigates data breaches and complaints about potential HIPAA violations and seeks to establish whether the HIPAA Rules have been violated. To date, OCR has imposed 110 financial penalties on HIPAA-regulated entities that have been determined to have violated the HIPAA Rules.

In January 2021, the HITECH Act was amended to require OCR to consider the ‘recognized security practices’ that were continuously in place for the 12 months previously when making determinations about actions to take against HIPAA-regulated entities that have experienced breaches of PHI. OCR sought feedback from the public on the implementation of recognized security practices and is due to finalize that process this summer.

GAO said it was asked to conduct a review of the breach reporting process, determine the extent to which the HHS had established a review process to assess whether covered entities had implemented recognized security practices, and determine the extent to which improvements can be made related to the breach reporting requirements of the HHS.

As part of that process, GAO reviewed privacy and information security laws; analyzed HHS documentation, policies, and procedures; interviewed cognizant OCR officials; and surveyed HIPAA-regulated entities.

GAO said in its report that OCR has been charged with the development and management of the breach reporting process but has not established a method to allow HIPAA-regulated entities to provide feedback on the breach reporting process. Without such a mechanism, HIPAA-regulated entities could face challenges during the breach reporting process and have no clear way of reporting those issues to OCR. GAO has recommended such a process be established, as this would help OCR to improve aspects of the breach reporting process.

The HHS concurred with the single GAO recommendation and explained that OCR would establish a mechanism for regulated entities to provide feedback on the breach reporting and investigative process. This would be achieved by adding language and contact information to the confirmation emails that HIPAA-regulated entities receive when they report data breaches through the HHS Breach Portal. The HHS said it will also be issuing procedures to OCR’s regional offices that require them to regularly review and address emails received about the breach reporting process.

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OCR Issues Guidance on Audio-Only Telehealth for When the COVID Public Health Emergency Ends

Posted by HIPAA Journal

Start preparing now and get your telehealth services HIPAA compliant as when the COVID-19 Public Health Emergency (PHE) ends, the telehealth HIPAA flexibilities stop. That is the advice of the Department of Health and Human Services’ Office for Civil Rights, which released new guidance this week on HIPAA and audio-only telehealth services.

The Period of Enforcement Discretion Will End

In March 2020, the HHS’ Office for Civil Rights issued a Telehealth Notification and said it would be exercising enforcement discretion and would not be imposing sanctions and penalties for HIPAA violations with respect to the good faith provision of telehealth services. The move was intended to make it easier for healthcare organizations to offer telehealth services to patients to help prevent the spread of COVID-19.

OCR permitted healthcare organizations to use remote communication tools for telehealth, which included apps and platforms that would not normally be considered ‘HIPAA-compliant,’ and did not require HIPAA-covered entities to enter into a business associate agreement with the providers of remote communication tools. The notice of enforcement discretion stated that it lasted for the duration of the PHE. When the Secretary of the HHS declares that the COVID-19 PHE no longer exists, or upon the expiration date of the declared PHE, whichever comes sooner, the period of enforcement discretion will end. That means that the continued use of remote communication technologies could potentially violate the HIPAA Rules and could lead to financial penalties and other remedies to resolve the HIPAA violations.

In the new guidance on HIPAA and audio-only telehealth, OCR explains when, and under what circumstances, audio-only telehealth is permitted under HIPAA. OCR confirmed that telehealth services are permitted under HIPAA, but HIPAA-regulated entities should apply reasonable safeguards to protect the privacy of protected health information (PHI), such as ensuring telehealth services are provided in private settings, as far as is possible, and using lowered voices to reduce the potential for incidental disclosures of PHI. It is also necessary to verify the identity of the patient, orally or in writing.

The HIPAA Security Rule May Apply to Telehealth

The HIPAA Security Rule may apply to telehealth. When audio-only telehealth services are provided over standard telephone lines – landlines – the HIPAA Security Rule does not apply, as the information transmitted is not electronic. However, if electronic communication technologies are used, the HIPAA Security Rule does apply, which includes “Voice over Internet Protocol (VoIP) and mobile technologies that use electronic media, such as the Internet, intra-, and extranets, cellular, and Wi-Fi.”

When these technologies are used, the HIPAA Security Rule requires safeguards to be implemented to ensure the confidentiality, integrity, and availability of electronic PHI (ePHI), and risks and vulnerabilities must be identified, assessed, and addressed as part of a covered entity’s risk analysis and risk management processes. OCR suggests that due to the speed at which communication technologies evolve, a robust inventory and asset management process is recommended to identify such technologies and the information systems that use them, as this will help to ensure an accurate and thorough risk analysis.

Business Associate Agreements May be Required

Any vendor that is provided with access to ePHI, or comes into contact with ePHI, is required to enter into a business associate agreement (BAA) with a HIPAA-covered entity. BAAs may be required with vendors providing platforms to support telehealth. A BAA is only required when a telecommunication service provider (TSP) is acting as a business associate. The HIPAA conduit exception applies if the TSP has only transient access to the PHI it transmits. “If the TSP is not also creating, receiving, or maintaining PHI on behalf of the covered entity, and the TSP does not require access on a routine basis to the PHI it transmits in the call, no business associate relationship has been created.  Therefore, a BAA is not needed,” explained OCR in the guidance.

A BAA is required when a TSP is more than a conduit and is not just providing data transmission services, and is either creating, receiving, or maintaining ePHI. In such cases, a BAA is required before the service is used. That applies to remote communication technologies, mobile apps, and Internet and cloud services.

“Audio telehealth is an important tool to reach patients in rural communities, individuals with disabilities, and others seeking the convenience of remote options. This guidance [Guidance on How the HIPAA Rules Permit Covered Health Care Providers and Health Plans to Use Remote Communication Technologies for Audio-Only Telehealth] explains how the HIPAA Rules permit health care providers and plans to offer audio telehealth while protecting the privacy and security of individuals’ health information,” said OCR Director Lisa J. Pino.

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OCR Issues Guidance on Audio-Only Telehealth for When the COVID Public Health Emergency Ends

Posted by HIPAA Journal

Start preparing now and get your telehealth services HIPAA compliant as when the COVID-19 Public Health Emergency (PHE) ends, the telehealth HIPAA flexibilities stop. That is the advice of the Department of Health and Human Services’ Office for Civil Rights, which released new guidance this week on HIPAA and audio-only telehealth services.

The Period of Enforcement Discretion Will End

In March 2020, the HHS’ Office for Civil Rights issued a Telehealth Notification and said it would be exercising enforcement discretion and would not be imposing sanctions and penalties for HIPAA violations with respect to the good faith provision of telehealth services. The move was intended to make it easier for healthcare organizations to offer telehealth services to patients to help prevent the spread of COVID-19.

OCR permitted healthcare organizations to use remote communication tools for telehealth, which included apps and platforms that would not normally be considered ‘HIPAA-compliant,’ and did not require HIPAA-covered entities to enter into a business associate agreement with the providers of remote communication tools. The notice of enforcement discretion stated that it lasted for the duration of the PHE. When the Secretary of the HHS declares that the COVID-19 PHE no longer exists, or upon the expiration date of the declared PHE, whichever comes sooner, the period of enforcement discretion will end. That means that the continued use of remote communication technologies could potentially violate the HIPAA Rules and could lead to financial penalties and other remedies to resolve the HIPAA violations.

In the new guidance on HIPAA and audio-only telehealth, OCR explains when, and under what circumstances, audio-only telehealth is permitted under HIPAA. OCR confirmed that telehealth services are permitted under HIPAA, but HIPAA-regulated entities should apply reasonable safeguards to protect the privacy of protected health information (PHI), such as ensuring telehealth services are provided in private settings, as far as is possible, and using lowered voices to reduce the potential for incidental disclosures of PHI. It is also necessary to verify the identity of the patient, orally or in writing.

The HIPAA Security Rule May Apply to Telehealth

The HIPAA Security Rule may apply to telehealth. When audio-only telehealth services are provided over standard telephone lines – landlines – the HIPAA Security Rule does not apply, as the information transmitted is not electronic. However, if electronic communication technologies are used, the HIPAA Security Rule does apply, which includes “Voice over Internet Protocol (VoIP) and mobile technologies that use electronic media, such as the Internet, intra-, and extranets, cellular, and Wi-Fi.”

When these technologies are used, the HIPAA Security Rule requires safeguards to be implemented to ensure the confidentiality, integrity, and availability of electronic PHI (ePHI), and risks and vulnerabilities must be identified, assessed, and addressed as part of a covered entity’s risk analysis and risk management processes. OCR suggests that due to the speed at which communication technologies evolve, a robust inventory and asset management process is recommended to identify such technologies and the information systems that use them, as this will help to ensure an accurate and thorough risk analysis.

Business Associate Agreements May be Required

Any vendor that is provided with access to ePHI, or comes into contact with ePHI, is required to enter into a business associate agreement (BAA) with a HIPAA-covered entity. BAAs may be required with vendors providing platforms to support telehealth. A BAA is only required when a telecommunication service provider (TSP) is acting as a business associate. The HIPAA conduit exception applies if the TSP has only transient access to the PHI it transmits. “If the TSP is not also creating, receiving, or maintaining PHI on behalf of the covered entity, and the TSP does not require access on a routine basis to the PHI it transmits in the call, no business associate relationship has been created.  Therefore, a BAA is not needed,” explained OCR in the guidance.

A BAA is required when a TSP is more than a conduit and is not just providing data transmission services, and is either creating, receiving, or maintaining ePHI. In such cases, a BAA is required before the service is used. That applies to remote communication technologies, mobile apps, and Internet and cloud services.

“Audio telehealth is an important tool to reach patients in rural communities, individuals with disabilities, and others seeking the convenience of remote options. This guidance [Guidance on How the HIPAA Rules Permit Covered Health Care Providers and Health Plans to Use Remote Communication Technologies for Audio-Only Telehealth] explains how the HIPAA Rules permit health care providers and plans to offer audio telehealth while protecting the privacy and security of individuals’ health information,” said OCR Director Lisa J. Pino.

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Celo Launches Healthcare Messaging Platform for Teams

Posted by HIPAA Journal

Celo has launched a new healthcare messaging platform for teams in the United States, with U.S. operations run from its Seattle, WA headquarters and led by Celo’s chief growth officer, Jack Clough.

Healthcare organizations have been slow to adopt modern communications technologies compared to other industry sectors and pagers, faxes, and email are still extensively used for communication between care teams, even though these outdated modes of communication are inefficient. In other industry sectors, instant messaging solutions have been widely adopted and have been shown to improve collaboration between individuals and teams and improve communication efficiency.

There are problems with using generic business messaging products and services in healthcare. The solutions tend to lack the features required by healthcare organizations and many lack the required privacy and security measures to allow healthcare data to be communicated via the platforms and are a compliance risk. Secure messaging app providers are classed as business associates under HIPAA, and many messaging app providers are unwilling to enter into business associate agreements with HIPAA-covered entities.

The Celo secure messaging platform was designed by a medical doctor and has been built specifically to meet the needs of the healthcare industry. The Celo healthcare secure messaging platform allows messages to be sent securely through the platform and appropriate safeguards have been implemented to ensure compliance with HIPAA and the HITECH Act.

At the core of the solution is a secure messaging app that includes an on-call feature that allows users to instantly communicate with the right on-call professionals. The solution includes a reporting dashboard that provides insights into areas where improvements can be made, such as resource allocation and process enhancements. The platform also includes a rostering optimization feature, that allows users to send role-based messages rather than having to find specific providers from the directory and a broadcast feature that allows administrators to send mass messages and see in real-time which staff members have received and read the messages.

The platform is compatible with iOS, Android, and can be accessed via the web. The platform can be used free of charge by individuals and teams, with the full-featured product available for a recurring fee with its Premium and Enterprise packages.

The platform has already been adopted by more than 800 healthcare organizations in the United States, United Kingdom, and New Zealand – countries that have strict legislation covering the transmission of sensitive healthcare data – to improve communication efficiency, worker productivity, and optimize clinical workflows.

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TigerConnect Announces $300 Million Strategic Growth Investment from Vista Equity Partners

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TigerConnect, the Santa Monica, CA-based cloud-based clinical communication and collaboration platform provider has confirmed it has raised an additional $300 million in funding from the private equity firm Vista Equity Partners. Vista Equity Partners specializes in investing in enterprise software, data, and technology firms, and manages over $86 billion in assets. Under the investment deal, some of TigerConnect’s earlier investors have exited.

The TigerConnect platform is primarily a text-message-based solution that allows healthcare organizations to bring their communication systems into the 21st century and replace outdated methods of communication such as pagers, faxes, and email. The platform also supports voice and video calls and has proven invaluable during the pandemic to support the massive increase in telehealth services, while ensuring all communications are fully HIPAA-compliant.

When TigerConnect was formed in 2010 (as TigerText) there was no such thing as a universal communication and workflow platform for healthcare. “There had really been a dramatic lack of efforts around clinical workflow communication,” said Brad Brooks, TigerConnect co-founder, and chief executive. TigerConnect has solved that problem. “We’re almost like a Slack for healthcare, putting in a common communication network so that everyone can reach everyone,” said Brooks.

TigerConnect’s last round of funding in September 2020 resulted in an additional $45 million in investment being raised and in 2021, TigerConnect announced the acquisition of Call Scheduler and Critical Alert, which has helped the company enhance the platform and release new communication and collaboration solutions.

TigerConnect now offers physician scheduling and patient engagement solutions and has also expanded its middleware capabilities with a nurse alarm management and event notification solution. During the past year, TigerConnect doubled the number of users and now supports more than 700,000 caregivers across over 7,000 healthcare organizations. Last year, more than three billion clinical collaboration messages were exchanged and there were more than one million interactions with patients and their families using the platform.

Brooks confirmed the latest investment will be used for further product development to support the growing need for clinical collaborations. The company will also be exploring acquisition opportunities. “We believe that Vista’s expertise in partnering with founder-led and market-leading enterprise software businesses, coupled with our shared values, align strongly with our mission to provide advanced collaboration technologies that improve care delivery, said Brooks.”

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Webinar Today: How HIPAA-Compliant Messaging Transforms Care Collaboration and Outcomes

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Secure, HIPAA-compliant messaging platforms have clear, measurable benefits for healthcare delivery organizations and help to solve communication problems in hospitals.

Efficient communication in healthcare is vital but all too often valuable time is wasted trying to communicate important information to busy healthcare professionals due to the continued use of outdated communication methods such as landlines, faxes, and email.

Studies have shown that communication problems in healthcare negatively affect patient outcomes. 70% of treatment delays in hospitals have been traced to miscommunications, and delays in treatment mean longer hospital stays for patients. Inefficient communication costs the healthcare industry millions of dollars each year.

Secure, HIPAA-compliant messaging platforms offer a solution. These messaging platforms incorporate the necessary safeguards to ensure they can be used to transmit ePHI to the right people at the right time without violating any provisions of the HIPAA Rules. Phone tag is eliminated, as messages are sent to individuals’ mobile devices, with notifications confirming when the messages have been delivered and read.

Users of the TigerConnect secure messaging platform have achieved a 34% increase in workflow efficiency by adopting the platform, a 75% reduction in transport time, and prescriptions are filled 50% faster, with average combined savings of $6.2 million.

This week, TigerConnect will be hosting a webinar to explain the key benefits these platforms provide. Attendees will discover how a HIPAA-compliant messaging platform can make care teams immediately more efficient and effective, which results in better collaboration, happier patients, and decreased costs.

Webinar Details

Title:      How HIPAA-Compliant Messaging Transforms Care Collaboration and Outcomes

Date:     Thursday, October 28, 2021

Time:    1.00 p.m. ET | 12 p.m. CT | 11 a.m. MT | 10 a.m. PT

Hosts:   Julie Grenuk, RN, Nurse Executive, TigerConnect; Tommy Wright, Director of Product Marketing, TigerConnect

Register for the Webinar

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KLAS Research: Clinical Communication Platforms Improve Efficiency in Healthcare

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The recently published 2021 KLAS Clinical Communication Platform Report has confirmed clinical communication platforms improve efficiency in healthcare, streamline communication across most areas of hospitals, and lead to concrete outcomes, with improvements to clinical communication the biggest benefit.

KLAS Research is a Utah-based company that provides data and insights into health information technology (HIT) that helps healthcare organizations identify HIT solutions that will provide important benefits and a good ROI. KLAS collects data on HIT solutions, including from healthcare industry reports, websites, and feedback from healthcare professionals that are using HIT in the workplace. KLAS analyzes the data, identifies key trends and insights, and produces reports on the findings of its research. The researchers also work with leadership teams at vendors to help them improve their HIT solutions based on user feedback to help them deliver better outcomes.

For its latest Clinical Communication Platform Report, KLAS researchers profiled some of the most innovative and cutting-edge vendors in the field whose solutions are delivering invaluable benefits in healthcare and users of clinical communication platforms were surveyed and asked for their feedback on the solutions they have adopted.

TigerConnect, the leading clinical communication platform provider in the United States, was recognized as having the largest base of acute care customers and for the value its clinical communication platform delivered. Feedback from healthcare professionals that use the platform confirmed it has led to improved efficiency for clinical support staff and improved nurse satisfaction and patient satisfaction and care through timely, efficient communication.

The top outcomes healthcare delivery organizations have achieved by implementing the TigerConnect platform are improved clinician response times, increased transparency into patient teams and schedules, and increased clinician workflow satisfaction with fewer call interruptions and much easier access to communication. TigerConnect customers confirmed the solution has helped improve patient team collaboration in terms of patient transport, bed management and environmental services, increased access to and the secure sharing of patient data, more efficient clinics and outpatient care, and a reduction in readmissions, fewer errors, and a faster crash team response.

“Our administration uses TigerConnect’s solution. If people ask for TigerConnect accounts, we can give them accounts. I don’t know how we would have been able to get through the COVID-19 pandemic without this solution,” said one TigerConnect user.

The solution was highly praised for ease of use coupled with enterprise contracting, which allows simple rollouts by many different user groups to achieve organization-wide efficient communication.

“One outcome that we have achieved with TigerConnect’s solution has been improved communication between our nurses, providers and administration. We can just text someone in administration rather than having to know their personal phone number.,” said one TigerConnect user. “The value of adding two-way asynchronous communication in our clinical areas has been huge. They can always put themselves on ‘do not disturb’ if they don’t want people to text them. When nurses or providers are actively engaged with patients, they can get the information they need with the system, and then return that information.”

This year has seen TigerConnect roll out significant feature enhancements based on customer feedback, and the company has also made key acquisitions of on-call physician scheduling and advanced middleware solutions, deepening the capabilities of its platform considerably.

“2021 has proven a tipping point as healthcare systems evolve their requirements from secure messaging to the most contextual, advanced clinical collaboration experiences. Clinicians are demanding an all-in-one mobile collaboration experience that helps them raise the standard of care and improve patient outcomes,” said Will O’Connor, MD, TigerConnect Chief Medical Information Officer. “The KLAS report validates TigerConnect in our vision to make hospitals and care delivery more agile.”

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Webinar Today: Jumpstart Your Physician Scheduling for 2022

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On Tuesday September 28, 2021, TigerConnect is hosting a webinar to demonstrate how healthcare providers can simplify the process of physician scheduling by using an automated, easily accessible, mobile-friendly physician scheduling solution.

Healthcare providers that have yet to fully automate physician scheduling typically rely on spreadsheets, printed sheets, and whiteboards for communicating physician schedules. Physician scheduling is therefore inefficient. It can be time consuming to find out about on-duty physicians and difficult to ensure fairness with on-call assignments and time-off requests.

During the webinar, attendees will learn about the TigerConnect Physician Scheduling solution and will discover how it can be used to streamline workflows, enable better coordination among care teams, and prevent burnout. The solution can be used to create rules-based daily to yearly on-call schedules, with the process typically taking around an hour. Schedules, tally reports and time-off approvals can be instantly communicated to staff members’ smartphones.

Webinar Details

Tuesday, September 28 at 1:00 p.m. ET / 10:00 a.m. PT

Hosted by:
Justin Wampach, TigerConnect Vice President, Scheduling
Angela Romero, TigerConnect Director, Professional Services

Register for the Webinar Here

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TigerConnect Announces Expansion of Clinical Communication and Collaboration Product Suite

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Healthcare providers have a wide range of incredibly advanced care tools at their disposal; however, many hospitals and clinics are still reliant on antiquated, unconnected communication systems. There have been major advances in communications technology in recent years which have been successfully implemented in many industry sectors to improve communication, collaboration, efficiency, and productivity, yet these have taken time to be introduced in the highly regulated healthcare industry. To this day, healthcare providers are still reliant on pagers, faxes, landline telephones, and white boards. These unconnected communication systems are inefficient and hamper healthcare workflows and ultimately significantly add to the cost of healthcare provision.

Over the past decade, new tools have come to market to replace these outdated and unconnected communication systems. Secure text messaging platforms have been developed for use in healthcare that greatly improve communication efficiently, while incorporating all the necessary safeguards to ensure the confidentiality, integrity, and availability of electronic protected health information to meet the requirements of HIPAA. Secure text messaging solutions for healthcare have evolved into comprehensive clinical communication and collaboration (CC&C) systems that integrate with a wide range of other systems, including EHRs, to meet the emerging needs that tomorrow’s network of interconnected healthcare organizations demands.

TigerConnect is the most adopted platform for advanced care team collaboration and clinical integrations in the United States and includes a suite of tools for improving efficiency throughout the healthcare continuum. This week, TigerConnect has announced it has significantly expanded and enhanced the TigerConnect portfolio to further improve efficiency, quality, outcomes, and the overall patient and provider experience.

“The newly enhanced TigerConnect portfolio empowers healthcare organizations of all sizes to solve complex workflows and communications scenarios from end to end, beginning with a significantly enhanced care collaboration platform,” explained TigerConnect “From there, enhancement technologies include simpler, more compassionate patient and family engagement options. Plus, improved alert and event notification and scheduling solutions help ensure hospitals already stretched thin with clinical staffing shortages do not compromise patient care and safety.”

The TigerConnect portfolio of HITRUST CSF-certified, HIPAA-compliant solutions includes TigerConnect Clinical Collaboration Platform, TigerConnect Alarm Management and Event Notifications, TigerConnect Patient Engagement, and TigerConnect Physician Scheduling.

At the heart of the suite is the CC&C platform that enables instant, secure communication between patients and clinicians, real-time delivery of results to caregivers, communication between teams, and more via text, voice, and video. The platform empowers staff to securely identify and communicate with colleagues across shifts, improving communication efficiency. Additionally, unanswered messages are automatically escalated, thus saving steps, accelerating care, and improving a wide range of organizational outcomes.

TigerConnect has expanded its middleware capabilities with Alarm Management and Event Notifications, which allow nurse teams to consume, prioritize and route contextualized alerts and alarm notifications from any nurse station, physiologic monitor, smart bed, or EHR vendor. “This improvement dramatically reduces unnecessary clinical interruptions, alarm fatigue, and sentinel events by separating the signal from the noise, helping to keep already lean nursing teams productive and less prone to burnout,” explained TigerConnect.

TigerConnect has also enhanced its platform for better patient engagement, which helps busy healthcare professionals bypass traditional outreach challenges, giving fast, easy, and direct access to patients and their families. The platform can be used to send appointment reminders, collect intake documents before a visit, provide patients families with updates during a procedure, conduct remote wound care follow-ups, and drive post-visit care plan adherence, with the solution providing itself to be invaluable for delivering telehealth services during the pandemic.

Through TigerConnect Physician Scheduling, the on-call and resident scheduling process has been automated, streamlined, and fused with clinical communications to ensure care teams know which doctor or physician’s assistant to contact at all times without having to consult printed schedules or whiteboards, and also share key details within a team of collaborators. This recently added feature ultimately streamlines time-off requests, shift swaps, and calendar access on a smartphone or desktop.

“Much as enterprise collaboration platforms have fundamentally transformed how businesses collaborate around people, data and integrations, TigerConnect is now revolutionizing healthcare collaboration,” said Brad Brooks, CEO and co-founder, TigerConnect. “Care organizations can communicate and collaborate securely and safely, while absolutely protecting patient privacy in the cloud. This revolution is just beginning as more healthcare data and integrations move to the cloud, and we are proud to be leading the way with platforms and solutions that will enable people and automate workflows.”

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