HIPAA Compliance News

Community Health Systems Pays $5 Million to Settle Multi-State Breach Investigation

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Franklin, TN-based Community Health Systems and its subsidiary CHSPCS LLC have settled a multi-state action with 28 state attorneys general for $5 million.

A joint investigation, led by Tennessee Attorney General Herbert H. Slatery III, was launched following a breach of the protected health information (PHI) of 6.1 million individuals in 2014. At the time of the breach, Community Health Systems owned, leased, or operated 206 affiliated hospitals. According to a 2014 8-K filing with the U.S. Securities and Exchange Commission, the health system was hacked by a Chinese advanced persistent threat group which installed malware on its systems that was used to steal data. PHI stolen by the hackers included names, phone numbers, addresses, dates of birth, sex, ethnicity, Social Security numbers, and emergency contact information.

The same breach was investigated by the HHS’ Office for Civil Rights, which announced late last month that a settlement had been reached with CHSPCS over the breach and a $2.3 million penalty had been paid to resolve potential HIPAA violations discovered during the breach investigation. In addition to the financial penalty, CHSPCS agreed to adopt a robust corrective action plan to address privacy and security failures discovered by OCR’s investigators.

Victims of the breach took legal action against CHS over the theft of their PHI and CHS settled the class action lawsuit in 2019 for $3.1 million. The latest settlement means CHS and its affiliates have paid $10.4 million in settlements over the breach.

“A patient’s personal information—especially health information—deserves the highest level of protection,” said Attorney General Slatery. “This settlement will require CHS to provide that moving forward.”

CHS and its affiliates were found to have failed to implement reasonable and appropriate security measures to ensure the confidentiality, integrity, and availability of protected health information on its systems. “The terms of this settlement will help ensure that patient information will be protected from unlawful use or disclosure,” said Iowa Attorney General Tom Miller.

The states participating in the action were Alaska, Arkansas, Connecticut, Florida, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Washington, and West Virginia.

In addition to paying the financial penalty, CHS and its affiliates have agreed to adopt a corrective action plan and implement additional security measures to ensure the security of its systems. Those measures include developing a written incident response plan, providing security awareness and privacy training to all personnel with access to PHI, limiting unnecessary or inappropriate access to systems containing PHI, implementing policies and procedures for its business associates, and conducting regular audits of all business associates.

CHS must also conduct an annual risk assessment, implement and maintain a risk-based penetration testing program, implement and maintain intrusion detection systems, data loss protection measures, and email filtering and anti-phishing solutions. All system activity must be logged, and those logs must be regularly reviewed for suspicious activity.

“Community Health Systems is pleased to have resolved this six-year old matter,” said a spokesperson for CHS in a statement about the settlement. “The company had robust risk controls in place at the time of the attack and worked closely with the FBI and consistently with its recommendations after becoming aware of the attack.”

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OCR Imposes $160,000 Penalty on Healthcare Provider for HIPAA Right of Access Failure

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The Department of Health and Human Services’ Office for Civil Rights has announced its 12th HIPAA penalty of 2020 and its 8th under the HIPAA Right of Access enforcement initiative that was launched in 2019. The $160,000 settlement is the largest HIPAA penalty to date for a failure to provide an individual with timely access to their requested medical records.

On January 24, 2018, Dignity Health, doing business as St. Joseph’s Hospital and Medical Center (SJHMC), received a request from the mother of a patient who wanted a copy of her son’s medical records. The mother was acting as the personal representative of her son. After not receiving all of the requested records by April 25, 2018, the mother lodged a complaint with the Office for Civil Rights.

OCR investigated the potential HIPAA violation and determined the complainant had requested four specific sets of medical records from SJHMC. The first request was sent on January 24, 2018, and the same records were requested on March 22, April 3, and May 2, 2018.

SJHMC did respond to the requests and provided some, but not all, of the requested records. The mother made contact with SJHMC again on May 2, May 10 and May 15, 2018 to request the records that had not been provided. SJHMC responded and sent additional records, but not the specific records that had been requested. It took until December 19, 2019 for SJHMC to provide all the records she had requested – 22 months after the initial request had been sent.

SJHMC agreed to pay the $160,000 financial penalty to settle the case with no admission of liability. SJHMC will also adopt a corrective action plan to address all areas of noncompliance and will be monitored for compliance by OCR for two years.

“It shouldn’t take a federal investigation to secure access to patient medical records, but too often that’s what it takes when health care providers don’t take their HIPAA obligations seriously.  OCR has many right of access investigations open across the country, and will continue to vigorously enforce this right to better empower patients,” said Roger Severino, OCR Director.

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Georgia Man Pleads Guilty to Attempting to Frame a Former Acquaintance for Violating HIPAA Rules

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A healthcare worker who was accused of violating Health Insurance Portability and Accountability Act (HIPAA) Rules and patient privacy by sending photographs of patients to unauthorized individuals has been cleared of any wrongdoing, following an investigation by federal law enforcement. A former acquaintance of the healthcare worker was discovered to have concocted a scheme to frame his former acquaintance for fictitious HIPAA violations and is now facing a prison sentence for making false statements.

Jeffrey Parker, 43, of Richmond Hill, GA, concocted an elaborate scheme to frame the former acquaintance for violations of patient privacy. In U. S. District Court in the Southern District of Georgia, Parker pled guilty to one count of false statements and admitted creating fake email addresses and concocting information in an effort to harm a former acquaintance. Parker portrayed himself as a whistleblower and contacted the U.S. Department of Justice (DOJ), Federal Bureau of Investigation (FBI) and the hospital where the healthcare worker was employed to make false allegations of HIPAA violations.

Several email addresses were created using the real names of individuals. Parker impersonated each to accuse the healthcare worker of violating patient privacy and the HIPAA Rules. Parker also claimed to have been threatened for reporting the HIPAA violations and acting as a whistleblower. The FBI investigated the case promptly to ensure Parker’s safety but identified inconsistencies in his account of events. After further investigation, Parker admitted he had concocted the scheme to harm the former acquaintance.

“This fake complaint not only caused potential harm for an innocent victim, but it also unnecessarily diverted resources from federal investigators whose diligent work shredded his web of lies,” said Bobby L. Christine, U.S. Attorney for the Southern District of Georgia.

“Many hours of investigative resources were wasted determining Parkers’ whistleblower claims were a scheme to damage a former acquaintance,” said Chris Hacker, Special Agent in Charge of FBI Atlanta. “Now he will pay for his deliberate transgression and we can affirm that these types of actions will be exposed and punished.”

Parker faces a maximum sentence of 5 years in jail.

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Anthem Inc. Settles State Attorneys General Data Breach Investigations and Pays $48.2 Million in Penalties

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The Indianapolis, IN-based health insurer Anthem Inc. has settled multi-state actions by state attorneys general over its 78.8 million record data breach in 2014. One settlement was agreed with Attorneys General in 41 states and Washington D.C for $39.5 million and a separate settlement was reached with the California Attorney General for $8.7 million.  The settlements resolve violations of Federal and state laws that contributed to the data breach – the largest ever breach of healthcare data in the United States.

The cyberattack on Anthem occurred in 2014. Hackers targeted the health insurer with phishing emails, the responses to which gave them the foothold in the network they needed. From there, the hackers spent months exploring Anthem’s network and exfiltrating data from its customer databases. Data stolen in the attack included the names, contact information, dates of birth, health insurance ID numbers, and Social Security numbers of current and former health plan members and employees. And was announced by Anthem in February 2015. A Chinese national and an unnamed accomplice were charged in connection with the cyberattack in May 2019.

A breach on that scale naturally attracted the attention of the HHS’ Office for Civil Rights (OCR), which investigated the breach and discovered multiple potential violations of the HIPAA Rules. Anthem settled the HIPAA violation case with OCR for $16 million in October 2018. The HIPAA violation penalty was, and still is, the largest ever financial penalty imposed on a covered entity or business associate for violations of the HIPAA Rules.

Many lawsuits were filed on behalf of victims of the data breach over the theft of their protected health information. Anthem settled the consolidated class action lawsuit for in 2018 for $115 million.

State Attorneys General investigated the breach to determine whether HIPAA and state laws had been violated. The multi-state investigation has taken 5 years to come to a conclusion, but the settlements now draw a line under the breach. Anthem has now paid $179.2 million to settle lawsuits and legal actions over the 2014 cyberattack.

In addition to the $48.2 million financial penalty, Anthem agreed to take a number of corrective actions to improve data security practices. These include implementing a comprehensive information security program based on the principles of zero trust architecture. Regular security reports are now sent to the board of directors and significant security events are reported promptly to the CEO.

Anthem has implemented multi-factor authentication, network segmentation, access controls, data encryption, is logging and monitoring information system activity. Anthem is conducting regular security risk assessments and penetration tests and provides regular security awareness training to its workforce. The corrective action plan also includes the requirement to undergo third-party security audits and assessments for three years, and to provide the results of those audits to a third-party assessor.

Anthem issued a statement in relation to the settlements saying, “[Anthem] does not believe it violated the law in connection with its data security and is not admitting to any such violations,” and also said that there had been no evidence uncovered to indicate any information stolen in the attack has been used to commit fraud or identity theft.

“When consumers must disclose confidential personal information to health insurers, these companies owe their customers the duty to protect their private data,” said California Attorney General Xavier Becerra. “Anthem failed in that duty to its customers. Anthem’s lax security and oversight hit millions of Americans. Now Anthem gets hit with a penalty, in the millions, in return.”

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OCR Imposes 2nd Largest Ever HIPAA Penalty of $6.85 Million on Premera Blue Cross

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The Department of Health and Human Services’ Office for Civil Rights (OCR) has imposed a $6.85 million HIPAA penalty on Premera Blue Cross to resolve HIPAA violations discovered during the investigation of a 2014 data breach involving the electronic protected health information of 10.4 million individuals.

Mountainlake Terrace, WA-based Premera Blue Cross is the largest health plan in the Pacific Northwest and serves more than 2 million individuals in Washington and Alaska. In May 2014, an advanced persistent threat group gained access to Premera’s computer system where they remained undetected for almost 9 months. The hackers targeted the health plan with a spear phishing email that installed malware. The malware gave the APT group access to ePHI such as names, addresses, dates of birth, email addresses, Social Security numbers, bank account information, and health plan clinical information.

The breach was discovered by Premera Blue Cross in January 2015 and OCR was notified about the breach in March 2015. OCR launched an investigation into the breach and discovered “systemic noncompliance” with the HIPAA Rules.

OCR determined that Premera Blue Cross had failed to:

  • Conduct a comprehensive and accurate risk analysis to identify all risks to the confidentiality, integrity, and availability of ePHI.
  • Reduce risks and vulnerabilities to ePHI to a reasonable and appropriate level.
  • Implement sufficient hardware, software, and procedural mechanisms to record and analyze activity related to information systems containing ePHI, prior to March 8, 2015.
  • Prevent unauthorized access to the ePHI of 10,466,692 individuals.

Due to the nature of the HIPAA violations and scale of the breach, OCR determined a financial penalty was appropriate. Premera Blue Cross agreed to settle the HIPAA violation case with no admission of liability. In addition to the financial penalty, Premera Blue Cross has agreed to adopt a robust corrective action plan to address all areas of noncompliance discovered during the OCR investigation. Premera Blue Cross will also be closely monitored by OCR for two years to ensure compliance with the CAP.

“If large health insurance entities don’t invest the time and effort to identify their security vulnerabilities, be they technical or human, hackers surely will. This case vividly demonstrates the damage that results when hackers are allowed to roam undetected in a computer system for nearly nine months,” said Roger Severino, OCR Director.

“We are pleased to have reached an agreement with the federal Office for Civil Rights to resolve legal inquiries into the 2014 cyberattack on our data network,” said Premera Blue Cross in a statement. “The commitments we have agreed to are consistent with our ongoing focus on protecting personal customer information.”

Last year, Premera Blue Cross agreed to settle a $10 million HIPAA violation lawsuit over the breach. The health plan had been investigated by 30 state attorneys general who determined Premera Blue Cross had not met its obligations under HIPAA and Washington’s Consumer Protection Act. In 2019, Premera Blue Cross also agreed to settle a $74 million lawsuit filed on behalf of individuals whose ePHI was exposed in the breach.

The latest penalty is the second largest HIPAA penalty imposed on a covered entity or business associate by OCR to resolve HIPAA violations, behind the $16 million financial penalty imposed on Anthem Inc. over its 2015 data breach involving the ePHI of 79 million individuals.

The fine is the 11th HIPAA violation penalty to be announced by OCR in 2020 and the 8th to be announced this month. So far in 2020, OCR has been paid $10,786,500 to resolve HIPAA violations discovered during investigations of data breaches and HIPAA complaints.

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Business Associate Fined $2.3 Million for Breach of 6 Million Records and Multiple HIPAA Failures

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The Department of Health and Human Services’ Office for Civil Rights has announced its 10th HIPAA violation fine of 2020. This is the 7th financial penalty to resolve HIPAA violations that has been announced in as many days.

The latest financial penalty is the largest to be imposed in 2020 at $2.3 million and resolves a case involving 5 potential violations of the HIPAA Rules, including a breach of the electronic protected health information (ePHI) of 6,121,158 individuals.

CHSPSC LLC is Tennessee-based management company that provides services to many subsidiary hospital operator companies and other affiliates of Community Health Systems, including legal, compliance, accounting, operations, human resources, IT, and health information management services. The provision of those services requires access to ePHI, so CHSPSC is classed as a business associate and is required to comply with the HIPAA Security Rule.

On April 10, 2014, CHSPSC suffered a cyberattack by an advanced persistent threat group known as APT18. Using compromised admin credentials, the hackers remotely accessed CHSPSC’s information systems via its virtual private network (VPN) solution. CHSPSC failed to detect the intrusion and was notified by the Federal Bureau of Investigation on April 18, 2014 that its systems had been compromised.

During the time the hackers had access to CHSPSC systems, the ePHI of 6,121,158 individuals was exfiltrated. The data had been provided to CHSPSC through 237 covered entities that used CHSPSC’s services. The types of information stolen in the attack included the following data elements: name, sex, date of birth, phone number, social security number, email, ethnicity, and emergency contact information.

OCR launched an investigation into the breach and uncovered systemic noncompliance with the HIPAA Security Rule. While it may not always be possible to prevent cyberattacks by sophisticated threat actors, when an intrusion is detected action must be taken quickly to limit the harm caused. Despite being notified by the FBI in April 2014 that its systems had been compromised, the hackers remained active in its systems for 4 months, finally being eradicated in August 2014. During that time, CHSPSC failed to prevent unauthorized access to ePHI, in violation of 45 C.F.R. §164.502(a), and the hackers continued to steal ePHI.

The failure to respond to a known security incident between April 18, 2014 and June 18, 2014 and mitigate harmful effects of the security breach, document the breach, and its outcome, was in violation of 45 C.F.R.§164.308(a)(6)(ii).

OCR investigators found CHSPSC had failed to conduct an accurate and thorough security risk analysis to identify the risks to the confidentiality, integrity, and availability of ePHI, in violation of 45 C.F.R. § 164.308(a)(1)(ii)(A).

Technical policies and procedures permitting access to information systems containing ePH maintained by CHSPSC only by authorized individuals and software programs had not been implemented, in violation of 45 C.F.R. § 164.312(a).

Procedures had not been implemented to ensure information system activity records such as logs and system security incident tracking reports were regularly reviewed, in violation of 45 C.F.R. § 164.308(a)(1)(ii)(D).

“The health care industry is a known target for hackers and cyberthieves.  The failure to implement the security protections required by the HIPAA Rules, especially after being notified by the FBI of a potential breach, is inexcusable,” said OCR Director Roger Severino. A sizeable financial penalty was therefore appropriate.

CHSPSC chose not to contest the case and agreed to pay the financial penalty and settled with OCR. The settlement also requires CHSPSC to adopt a robust and extensive corrective action plan to address all areas of noncompliance, and CHSPSC will be closely monitored by OCR for 2 years.

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Systemic Noncompliance with HIPAA Results in $1.5 Million Financial Penalty for Athens Orthopedic Clinic

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The HHS’ Office for Civil Rights has announced a settlement has been reached with Athens Orthopedic Clinic PA to resolve multiple violations of the Health Insurance Portability and Accountability Act (HIPAA) Rules.

OCR conducted an investigation into a data breach reported by the Athens, GA-based healthcare provider on July 29, 2016.  Athens Orthopedic Clinic had been notified by Dissent of Databreaches.net on June 26, 2026 that a database containing the electronic protected health information (ePHI) of Athens Orthopedic Clinic patients had been listed for sale online by a hacking group known as The Dark Overlord. The hackers are known for infiltrating systems, stealing data, and issuing ransom demands, payment of which are required to prevent the publication/sale of data.

Athens Orthopedic Clinic investigated the breach and determined that the hackers gained access to its systems on June 14, 2016 using vendor credentials and exfiltrated data from its EHR system. The records of 208,557 patients were stolen in the attack, including names, dates of birth, Social Security numbers, procedures performed, test results, clinical information, billing information, and health insurance details.

OCR accepts that it is not possible to prevent all cyberattacks, but when data breaches occur as a result of the failure to comply with the HIPAA Rules, financial penalties are appropriate.

“Hacking is the number one source of large health care data breaches. Health care providers that fail to follow the HIPAA Security Rule make their patients’ health data a tempting target for hackers,” said OCR Director Roger Severino.

The OCR investigation into the breach revealed systemic noncompliance with the HIPAA Rules. Athens Orthopedic Clinic had not conducted an accurate and thorough assessment of the potential risks and vulnerabilities to the confidentiality, integrity, and availability of ePHI, in violation of 45 C.F.R. § 164.308(a)(1)(ii)(B).

Security procedures had not been implemented to reduce the potential risks to ePHI to a reasonable and appropriate level, in violation of 45 C.F.R. § 164.308(a)(1)(ii)(A).

From September 30, 2015 to December 15, 2016, Athens Orthopedic Clinic failed to implement appropriate hardware, software, and procedures for recording and analyzing information system activity, in violation of 45 C.F.R. §§ 164.312(b).

It took until August 2016 for HIPAA policies and procedures to be maintained, in violation of 45 C.F.R. § 164.530(i) and (j), and prior to August 7, 2016, the clinic had not entered into business associate agreements with three of its vendors, in violation of 45 C.F.R. § 164.308(b)(3).

Prior to January 15, 2018, Athens Orthopedic Clinic had not provided HIPAA Privacy Rule training to the entire workforce, in violation of 45 C.F.R. § 164.530(b).

As a result of the compliance failures, Athens Orthopedic Clinic failed to prevent unauthorized access to the ePHI of 208,557 patients, in violation of 45 C.F.R. §164.502(a)).

In addition to the financial penalty, Athens Orthopedic Clinic has agreed to adopt a corrective action plan covering all aspects of noncompliance discovered during the OCR investigation. The clinic settled the case with no admission of liability.

This is the sixth HIPAA settlement to be announced by OCR in September and the 9th HIPAA penalty of 2020. Earlier this month, OCR announced five settlements had been reached with HIPAA-covered entities under its HIPAA Right of Access initiative for failing to provide patients with a copy of their health information.

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HHS Releases Updated Security Risk Assessment Tool

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The Department of Health and Human Services’ Office for Civil Rights (OCR) has announced that a new version of its Security Risk Assessment (SRA) Tool has now been released.

The SRA tool was developed by the Office of the National Coordinator for Health Information Technology (ONC) in collaboration with OCR to help small- to medium-sized healthcare providers comply with the security risk assessment requirements of the HIPAA Security Rule and the Centers for Medicare and Medicaid Service (CMS) Electronic Health Record (EHR) Incentive Program.

A security risk assessment is conducted to identify all risks to the confidentiality, integrity, and availability of protected health information (PHI). The risk assessment should identify any unaddressed risks, which can then be addressed by implementing appropriate physical, technical, and organizational safeguards.

HIPAA compliance audits and investigations of data breaches have revealed healthcare providers often struggle with the risk assessment. Risk assessment failures are one of the most common reasons why HIPAA penalties are issued.

ONC and OCR last updated the SRA Tool in October 2018, when changes were made to improve usability and make the tool apply more broadly to the risks to the confidentiality, integrity, and availability of PHI.

“The tool diagrams the HIPAA Security Rule safeguards and provides enhanced functionality to document how your organization implements safeguards to mitigate, or plans to mitigate, identified risks,” explained ONC.

Further enhancements have now been made based on feedback received from healthcare providers that have used the SRA Tool, including improvements to navigation throughout the assessment sections, new options for exporting reports, and enhanced user interface scaling.

The latest version (v3.2) of the SRA Tool is available for Windows and Mac OS on this link.

ONC and OCR will be hosting a webinar on September 17 at 10:30 AM E.T. to introduce the new SRA tool and to provide an overview of the improvements that have been made. You can register for the webinar on this link.

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HIPAA Right of Access Failures Result in Five OCR HIPAA Fines

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The Department of Health and Human Services’ Office for Civil Rights has announced five settlements have been reached to resolve HIPAA violations discovered during the investigation of complaints from patients who had experienced problems obtaining a copy of their health records.

The HIPAA Privacy Rule gives individuals the right to have timely access to their health records at a reasonable cost. If an individual chooses to exercise their rights under HIPAA and submit a request for a copy of their health records, a healthcare provider must provide those records without reasonable delay and within 30 days of receiving the request.

After receiving multiple complaints from individuals who had been prevented from obtaining a copy of their health records, OCR launched its HIPAA right of access initiative in 2019 and made compliance with the HIPAA right of access one of its enforcement priorities.

Two settlements were reached with HIPAA covered entities in 2019 over HIPAA right of access failures. Bayfront Health St Petersburg and Korunda Medical, LLC were each ordered to pay a financial penalty of $85,000 to settle the case and adopt a corrective action plan to ensure that access requests were processed in a timely manner in the future.

The latest 5 settlements were agreed with Beth Israel Lahey Health Behavioral Services, Housing Works, Inc., All Inclusive Medical Services, Inc., King MD, and Wise Psychiatry, PC. The financial penalties ranged from $3,500 to $70,000, with OCR considering several factors when determining an appropriate penalty.

The settlements are intended to send a message to healthcare organizations that compliance with the HIPAA right of access is not optional. When complaints are received alleging non-compliance, they will be investigated, and a financial penalty may be deemed appropriate.

“Patients can’t take charge of their health care decisions, without timely access to their own medical information,” said OCR Director Roger Severino. “Today’s announcement is about empowering patients and holding health care providers accountable for failing to take their HIPAA obligations seriously enough.”

Beth Israel Lahey Health Behavioral Services

Beth Israel Lahey Health Behavioral Services (BILHBS) is the largest provider of mental health and substance use disorder services in eastern Massachusetts. In April 2019, OCR received a complaint alleging BILHBS had failed to respond to a request from a personal representative seeking a copy of her father’s medical records. The complainant requested the records in February 2019, but they had still not been provided two months later.

In response to the OCR investigation, the patient received her father’s medical records in October 2019. OCR determined there had potentially been a violation of the HIPAA Right of Access. BILHBS agreed to settle the case for $70,000 and has adopted a corrective action plan and will be monitored by OCR for one year.

Housing Works

Housing Works, Inc. is a New York City based non-profit healthcare organization that provides healthcare, homeless services, advocacy, job training, re-entry services, and legal aid support for people living with and affected by HIV/AIDS.

In June 2019, a patient requested a copy of his medical records from Housing Works, Inc. In July 2019, a complaint was filed with OCR alleging Housing Works had not provided those records. OCR investigated and provided technical assistance on the HIPAA right of access and closed the case. However, the complainant was still not provided with a copy of his medical records and filed a second complaint with OCR in August 2019.

OCR reopened the investigation and determined that the failure to provide those records was in violation of the HIPAA right of access and a financial penalty was warranted. Housing Works provided the complainant with his medical records in November 2019. The case was settled for $38,000 and Housing Works agreed to adopt a corrective action plan. OCR will monitor Housing Works for one year.

All Inclusive Medical Services, Inc.

All Inclusive Medical Services, Inc. (AIMS) is a Carmichael, CA-based multi-specialty family medicine clinic that provides a range of services including internal medicine, pain management, and rehabilitation.

In January 2018, a patient requested a copy of her medical records, but AIMS allegedly refused to provide those records. The patient sent a complaint to OCR in April 2018 and an investigation was launched. OCR determined the failure to allow the patient to inspect and receive a copy of her medical records was in violation of the HIPAA right of access. The patient was sent a copy of her records in August 2020.

AIMS was ordered to pay OCR $15,000 to settle the case and adopt a corrective action plan. OCR will monitor AIMS for compliance for 2 years.

King MD

King MD is a small provider of psychiatric services in Virginia. OCR received a complaint in October 2018 from a patient who had not been provided with a copy of her medical records within two months of submitting the request. OCR contacted King MD and provided technical assistance on the HIPAA right of access; however, in February 2019, OCR received a second complaint as King MD had still not provided the patient with her medical records. Those records were finally provided in July 2020.

OCR agreed to settle the case for $3,500. King MD has adopted a corrective action plan and will be monitored by OCR for two years.

Wise Psychiatry, PC.

Wise Psychiatry is a small provider of psychiatric services in Colorado.  In November 2017, a personal representative submitted a request for a copy of her minor son’s medical records. Those records had still not been provided by February 2018 and a complaint was filed with OCR. OCR investigated and provided technical assistance on the HIPAA right of access and closed the case.

A second complaint was received in October 2018 from the same individual who still had not been provided with her son’s records. Those records were finally provided in May 2019 as a result of the OCR investigation. The case was settled for $10,000 and Wise Psychiatry agreed to adopt a corrective action plan and will be monitored by OCR for one year.

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