HIPAA Hosting

Atlantic.Net Back-Office Upgrade Greatly Improves Efficiency and Overall Customer Service

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Atlantic.net has announced major behind the scenes improvements that greatly improve efficiency, ensure more precise billing, and will help the company deliver better overall customer service.

The Orlando, FL-based HIPAA-compliant hosting provider has implemented the Ubersmith business management software suite. The new back-office software suite has allowed more than 50 different subscription, billing, device management and customer support systems to be combined into a single system. Business processes that previously took 7-14 days can now be completed in a single day.

Streamlining internal processes will ensure customer support issues can be dealt with much more rapidly. The new system has allowed Atlantic.net to halve the resolution time for support issues and achieve a 55% improvement in billing for customers’ overall usage. Staff now only need to be trained on one system, rather than dozens of different systems, which will save countless hours and help to streamline resources. The elimination of redundant systems and improvement in operational efficiency will have a net positive impact on revenue growth.

The Ubersmith system is an easily customizable, integrated software suite that handles subscription billing, order management, infrastructure management, and ticketing. The modular software suite is highly flexible and can be extended and integrated with software used by other aspects of the business through the Ubersmith-supplied API and software development kit.

“We make extensive use of Ubersmith APIs to integrate with other systems that we use for payments, accounting, domain registration, security certificates and more,” said Marty Puranik, Founder and CEO, Atlantic.Net. Ubersmith is currently working on adding support for Salesforce, which will allow Atlantic.net to tie its sales and prospecting activities into the same system, including customer quotes.

The deep integration of the Ubersmith software will help Atlantic.net achieve high levels of operational efficiency, employee productivity, and deliver much higher levels of customer service.

“Atlantic.Net has done an impressive job at leveraging the capabilities we provide in Ubersmith’s business management, infrastructure and operations software,” said Kurt Daniel, CEO of Ubersmith. “We’re pleased to be an important partner for their business as they continue to grow and expand in the cloud services and hosting arenas.”

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Windows CMS Hosting Specialist ServerSide Acquired by Liquid Web

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The Lansing, MI-based managed hosting and managed application service provider, Liquid Web LLC, has announced it has acquired the leading Microsoft Windows CMS hosting provider ServerSide for an undisclosed sum.

In 2019, Liquid Web launched its managed private cloud powered by VMware and NetApp. The new offering provided small- and medium-sized businesses with the features and functions of a managed private cloud that are usually only available to enterprises.

The acquisition of ServerSide will expand Liquid Web’s SMB offerings further, adding proven experience in hosting leading Microsoft Content Management solutions to Liquid Web’s portfolio, accelerating the company’s move into the Progress Sitefinity, Kentico, and Sitecore hosting market. ServerSide joins Nexcess, iThemes, and InterWorx in the Liquid Web Group of companies, which together serve more than 45,000 customers in 150 countries, managing more than 1.5 million sites.

ServerSide founder and CEO, Steve Oren, has joined the Liquid Web team and is spearheading Liquid Web’s drive to migrate customers to the Liquid Web platform.

“The acquisition of ServerSide supports Liquid Web’s mission to power leading content management platforms. With ServerSide, we are excited about building upon the relationships ServerSide had with Sitefinity, Kentico, and Sitecore and their ecosystem partners”, said Liquid Web CEO, Joe Oesterling.

“We are excited about joining the Liquid Web team. We’ve successfully migrated our customers to Liquid Web’s platform, and we are working hand and hand to deploy our VMware architecture more broadly within Liquid Web”, said Oren. “We look forward to using Liquid Web’s scale to be a bigger player in the leading Windows CMS ecosystems.”

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Atlantic Receives Gold Stevie Award for Best Healthcare Technology Solution

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The HIPAA-compliant hosting company Atlantic.Net has won two Stevie Awards at the 18th Annual American Business Awards, the premier business award program in the United States.

The Stevie Awards are part of a global business award program that recognizes companies and individuals who have made a big impact over the past 12 months and have demonstrated outstanding performance in the workplace. The program is split into 8 geographic regions with nominations received from organizations in more than 70 countries. Each year approximately 12,000 nominations are received globally.

This year, more than 3,600 nominations were received from organizations of all types and sizes in America. Almost all industry sectors were represented, including for-profit and non-profit organizations, and public and private sector companies. The nominations were assessed by more than 230 professionals worldwide.

Atlantic.Net is a global cloud service provider that specializes in managed and non-managed Windows, Linux, and FreeBSD server hosting solutions with data centers located in New York, London, San Francisco, Toronto, Dallas, Ashburn, and Orlando. The company has a strong focus on compliance and is a leading provider of HIPAA-compliant hosting solutions to U.S. healthcare organizations.

Atlantic.Net picked up the Gold Award in the Healthcare Technology Solution category and a Silver Award in the Cloud Platform category. “Since starting our business 25 years ago, we have always aimed to provide the best, most innovative solutions for our clients,” said Marty Puranik, CEO of Atlantic.Net. “This year is a poignant time for businesses to navigate, particularly in the healthcare tech sector, so we are thrilled to receive this prestigious honor from the American Business Awards.”

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Calimex and Otava Offer Free Access to Health Questionnaire App to Speed Up Blood Donation Process

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Calimex USA Corporation, a systems integrator for the healthcare industry, in connection with the HIPAA-compliant hosting company Otava, has announced it is offering hospitals and blood donation facilities free access to its donor health questionnaire application, eDHQ Lite, during the COVID-19 pandemic.

The outbreak of SARS-CoV-2 has created a greater need for blood and plasma donations for patients as well as convalescent antibody testing. To minimize time outside the house and the potential for contracting COVID-19, blood donors can use the application to complete the necessary health questionnaire electronically at home prior to donating blood. Typically, completing paperwork at blood donation facilities takes around 30 minutes. The cloud-based app developed by Calimex and hosted by Otava eliminates paperwork and minimizes physical contact with surfaces in blood donation centers.

“Eliminating paper or kiosk-enabled forms minimizes donors’ physical contact with surfaces to help reduce their risk of exposure,” said Calimex CEO Sam Waran. “The eDHQ Lite application is easy to use and lets donors click a link to fill out the DHQ form electronically from anywhere with little or no training.”

The Cloud Access Security Inspection (CASI) application uses an enhanced security profile with HIPAA-compliant hosting provided by Otava. The app is easy to use by donors and also makes administration easier at blood donation centers. Calimex has made the app available free of charge until December 31, 2020.

“The coronavirus pandemic has created a real need to encourage and support donors of blood and plasma,” said Brad Cheedle, CEO at Otava. “Working with Calimex, we are simplifying the process and minimizing the time it takes to donate blood or plasma while providing the security and compliance required of the health care industry.”

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Rackspace Named VMware 2020 Global Partner of the Year Award

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Rackspace has been named VMware 2020 Global Partner of the Year in the Social Impact award category for the Americas for the positive impact the company has made using VMware technologies.

Each year, VMWare partners from around the world are recognized for extraordinary performance and notable achievements over the past 12 months. The awards program is run in partnership with IDC, which assists in the assessment of nominees and rates them against the criteria in each award category.

The criteria for assessment include the positive impact a company has made using VMware technologies, delivering growth for customers’ businesses and improving return on investment, the level of innovation, and demonstrating expertise in a particular area.

Awards are given in six categories: Partner Social Impact, Partner Value, Services Excellence, Digital Transformation, Cloud Platform Transformation, and Partner Trailblazer, along with an additional Global Partner for Technology Innovation Award.

“These awards are demonstrative of our partners capability and dedication to VMware, and it’s great to see partners innovating and growing their business with us. The opportunity for our partners is exceptional with the breadth of our solutions portfolio, and it’s truly inspirational to witness customers rely on our partners as trusted advisors,” said Jenni Flinders, Vice President and Worldwide Channel Chief, VMware.

Rackspace has been working with VMware for more than a decade to help its customers get the best return from virtualization and the private cloud and its efforts were rewarded this year. “VMware is proud to see Rackspace honored in the Partner Social Impact category, and we are thrilled to see their continued commitment to delivering exceptional customer outcomes,” said Bill Swales, vice president and channel chief, Americas Partner Organization, VMware.

“We’re thrilled to once again be recognized as a VMware Global Partner of the Year. We look forward to our continued partnership to help our customers decrease costs, remain competitive, and grow and scale their businesses,” said Matt Stoyka, Chief Solutions Officer at Rackspace.

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iland Named 2019 Veeam Impact Cloud & Service Provider Partner of the Year

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iland has been named 2019 Veeam Impact Cloud & Service Provider Partner of the Year in North America by Veeam Software. This is the fifth year of the annual awards and the fourth time iland has collected the title, having also received the award in 2015, 2017, and 2018.

The annual awards recognize North America Veeam ProPartners and Veeam Cloud & Service Provider (VCSP) partners that have extensive knowledge of Veeam Software and have demonstrated success in delivering Veeam solutions to their customers and providing first-class support. To be considered for the awards, companies must also display a high level of innovation and continued product education.

iland’s cloud solutions have been developed to ensure that businesses are well protected from cyberattacks and ransomware, and provide peace of mind that should disaster strike, customer data will be protected and recoverable. The cloud backup and disaster-recovery-as-a-service offerings provide direct integration and 100% compatibility with Veeam’s backup and replication software and are provided to businesses by more than 500 channel partners around the world. One of those partners, CDW, also collected a Veeam award, being named 2019 Veeam Impact Partner of the Year in North America.

Iland also offers several other products that take advantage of the strength of Veeam backup solutions, including iland Test Drive, Autopilot Managed Recovery, Catalyst, and LabEngine.

“For more than 10 years, iland and Veeam have successfully partnered to help our joint customers navigate complex IT challenges. From migrating to the cloud, to backing up Office 365, to creating sophisticated disaster recovery plans, the beauty of our partnership is that we have solutions for every business,” explained Dante Orsini, iland senior vice president of business development. “Just as the Veeam backup technology continues to evolve, iland consistently finds new ways to easily and securely connect our customers to the cloud. Receiving this award for the fourth time represents a tireless commitment with Veeam and our global partners to deliver the most simple, flexible and reliable cloud data protection solutions on the market. We look forward to the decade ahead and our continued partnership with Veeam as we prepare our joint customers to embrace the next generation of IT innovation.”

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iland Secure Cloud Console Update Improves Visibility of Global BaaS Environments

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iland has announced its Secure Cloud Console has been updated and enhanced with Veeam Cloud Connect to provide greater visibility and control of multi-location backups for large enterprises and managed service providers (MSPs).

The update gives large enterprises and MSPs a single pane of glass view and support for global cloud backups. Customers are provided with increased granularity that allows them to leverage real-time data over multiple accounts and gives them greater control over multiple tenants without extra work or permissions.

Storage management has also been simplified with greater opportunities for self-service, allowing customers to reallocated resources and add new tenants. The update allows global MSPs and enterprises to provide backup-as-a-service internally and, through a single interface, manage multiple repositories and locations.

The iland BAAS Insider Protection feature is an air-gapped repository for data that provides protection against internal and external threats, including ransomware attacks. Customers can now view the status of multi-tenant environments through a single view and Veeam Cloud Connect tenant names and passwords can be updated easily from any location. The entire portfolio of Veeam cloud-based backup solutions can now be managed from a single, unified console.

“With these latest updates, we’re making it easy for channel and enterprise IT customers to extend backup services around the world with a simple, easy-to-use common interface,” said Dante Orsini, iland senior vice president of business development.

The latest updates to iland Secure Cloud Backup with Veeam Cloud Connect have now been rolled out across all 10 of iland’s data centers. New customers can take advantage of a free 30-day trial that includes 5TBs of data.

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Webinar: Atlantic.Net and Compliancy Group Offer Help on Cybersecurity and HIPAA Compliance

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The HIPAA-compliant hosting company, Atlantic.net, is teaming up with HIPAA-compliance specialists Compliancy Group for a webinar to explain some easy-to-implement steps healthcare organizations can take to quickly improve their security posture, become more resilient to cyberattacks, and ensure they continue to stay compliant with HIPAA regulations.

Healthcare organizations are being targeted by cybercriminals for the data they hold. Patient data can be sold for big bucks on the black market, there a growing trade in stolen healthcare login credentials, and ransomware is being used to extort money from hospitals and medical practices. For the past two months, healthcare data breaches have been reported at a rate of more than 1.5 per day, which is twice the rate of 2018. Cybersecurity has never been more important.

Many practices lack the internal resources to devote to cybersecurity and budgets are stretched. Finding the funds to devote to improving cybersecurity protections can be a major challenge, so it is important to ensure any additional funding is well spent.

In the webinar, Altantic.Net’s experts will be speaking about HIPAA-compliant cloud services and cybersecurity and Compliancy Group’s compliance specialists will walk attendees through some of the complexities of HIPAA to help attendees develop a plan to improve cybersecurity, ensure compliance, and avoid regulatory fines.

Join Atlantic.Net and Compliance Group for the webinar on Wednesday October 24th to find out more

Webinar:

HIPAA Compliance & Cybersecurity: 5 Things You Can Do at Your Practice Tomorrow

Date:     Thursday October 24, 2019

Time:    3PM ET / 12PM

Register Here

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Atlantic.Net Celebrates 25 Years as Internet and Cloud Services Provider

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Atlantic.Net, a cloud service provider that specializes in HIPAA-compliant hosting for the healthcare industry, is celebrating its 25th anniversary this year.

The company was formed in 1994 as an Internet service provider, but over the years has adapted with the latest technology trends and in 2009 transitioned into cloud services. Over the next 10 years the company further developed its hosting platform and associated services and is now a major cloud services provider with more than 15,000 business clients in over 100 countries.

“What started as an ISP in a university dorm has evolved into a leading Cloud Services Provider that our clients have come to rely on for powering their businesses, securing their data, and ensuring compliance and business continuity,” said Atlantic.Net Founder, President, and CEO, Marty Puranik. “By offering optimized Cloud and traditional hosting that protects and scales with our customer’s businesses, we have grown into an international brand with a computing presence in multiple countries. We thank our loyal staff and clients, without whom our success would not be possible.”

The rapid growth of the company’s customer base has been helped in no small part by the expansion of its services into the healthcare sphere. Atlantic.Net now offers a range of HIPAA-compliant services to the healthcare sector, including HIPAA-compliant cloud hosting, database hosting, WordPress hosting, cloud storage, disaster recovery, and a range of managed security services to help healthcare organizations improve their cybersecurity posture and comply with HIPAA Rules.

There is certainly a lot to celebrate at Atlantic.Net this year. The company has received awards from Inc 500, MedTech Breakthrough, Florida 100 and many others for its sustained growth, customer service, products, and services.

CEO Marty Puranik has also been recognized for outstanding leadership and has collected an Ernst & Young’s Entrepreneur of the Year award, a Business Journal’s Forty Under 40 award, and as been inducted into The University of Florida Hall of Fame.

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