Tangoe, a provider of software solutions for managing telecom, mobile, and cloud expenses, has agreed to a settlement to resolve a class action lawsuit stemming from a November 2022 security incident. Tangoe experienced a cyberattack, exposing sensitive data such as names, dates of birth, Social Security numbers, medical information, health insurance information, medication information, billing and claims information, and financial account information. Hackers had access to its systems between November 15, 2022, and November 17, 2022.
The breach affected some of its healthcare clients and involved unauthorized access to the protected health information of 4,765 individuals, according to the breach notice filed with the HHS’ Office for Civil Rights. While the breach occurred in November 2022, it took until November 1, 2023, for the affected individuals to be notified. A lawsuit – Kevin McLinden v. Tangoe US, Inc.– was filed in the Superior Court for Marion County, Indiana, over the data breach, alleging Tangoe failed to implement reasonable and appropriate cybersecurity measures, leading to an entirely preventable data breach. Tangoe denies all claims and contentions in the lawsuit, including claims of wrongdoing, fault, and liability.
After prolonged and extensive arm’s length negotiations, all parties agreed to a settlement to avoid the expense and length of protracted litigation and the uncertainty of a trial and any related appeals. Under the terms of the settlement, class members are entitled to claim two years of credit monitoring services, which include a $1 million identity theft insurance policy. In addition to the credit monitoring services, class members may claim one or more cash payments.
A claim may be submitted for compensation for documented, unreimbursed ordinary losses due to the data breach incurred between November 2022 and June 3, 2026. Claims for reimbursement of ordinary losses have been capped at $750 per class member. A claim may also be submitted for compensation for lost time up to a maximum of four hours at $25 per hour ($100). The lost time claims are included in the $750 ordinary losses cap.
A claim may also be submitted for reimbursement of extraordinary losses, such as documented, unreimbursed losses due to identity theft and fraud. Claims for extraordinary losses have been capped at $5,000 per class member. If a claim for reimbursement of losses/lost time is not submitted, class members are eligible to claim an alternative pro rata cash payment. The cash payments will be paid from the remainder of the settlement fund, and are expected to be around $50, but may be higher or lower depending on the number of claims received. No proof is required to submit a claim for an alternative cash payment.
The deadline for exclusion and objection to the settlement is May 4, 2026. Claims must be submitted by June 3, 2026, and the final fairness hearing has been scheduled for June 11, 2026. Individuals who do nothing will receive no benefits and will lose the right to sue the defendant over the data breach or participate in other lawsuits related to the data breach.
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