More than 700 healthcare data breaches of 500 or more records were reported to the HHS’ Office for Civil Rights in 2021 and 2022, and 2023 is on track to become the third successive year with 700+ large healthcare data breaches. Malicious actors continue to target healthcare organizations as they store large amounts of easily monetized data, which can be held to ransom or sold. Cyberattacks on healthcare organizations have financial and human costs. Healthcare organizations are having to pay millions in breach costs and the attacks often cause disruption to patient care, which increases the risk of complications, affects patient outcomes, and causes an increase in patient mortality rates.
A recent survey of 653 healthcare IT and security professionals has confirmed the impact of these attacks on healthcare organizations. The survey was conducted by the Ponemon Institute on behalf of the cybersecurity firm Proofpoint for its Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care 2023 report. The survey confirmed the extent to which healthcare organizations are being attacked. 88% of the surveyed organizations experienced an average of 40 attacks in the past 12 months, with the attacks costing an average of $4.99 million per incident, which is a 13% increase from the previous year.
The four most common types of attacks were cloud compromise, ransomware, supply chain, and business email compromise (BEC), all of which were found to result in disruption to patient care. Two-thirds (66%) of organizations that experienced one or more of these common attacks said they disrupted patient care, 50% reported an increase in medical procedure complications, and 23% said the attacks increased patient mortality rates. The findings are similar to the previous year, indicating healthcare organizations have not made much progress in improving patient safety and well-being following cyberattacks.
Out of the four most common types of attacks, supply chain attacks were the most likely to negatively affect patient care. Supply chain attacks were experienced by 64% of surveyed organizations in the past 2 years and 77% of those organizations said the attacks caused disruption to patient care, up from 70% in 2022. All 653 surveyed organizations said they had experienced at least one incident that involved the loss or exfiltration of sensitive data in the past 2 years, and on average, 19 such incidents occurred at each organization. 43% of respondents said these incidents impacted patient care, 46% of those organizations experienced an increase in patient mortality rates, and 38% saw increased complications from medical procedures.
BEC attacks were most likely to result in poor outcomes due to delayed procedures (71%). BEC attacks also resulted in an increase in medical procedure complications (56%) and longer lengths of stay (55%). 59% of organizations that suffered a ransomware attack said it resulted in poorer outcomes due to delayed procedures, and 68% said a ransomware attack caused disruption to patient care.
Ransomware attacks have increased in 2023. 54% of surveyed organizations said they experienced an attack in the past 12 months, up from 41% in 2022; however, fewer healthcare organizations are paying ransoms to obtain the keys to decrypt files and/or prevent the release of stolen data. 40% of organizations that suffered a ransomware attack paid the ransom, compared to 51% in 2022. Threat actors have responded to the falling ransom payments by increasing their ransom demands. The average total cost for the highest ransom payment spiked 29% to $995,450 in 2023.
When healthcare IT professionals were asked about their biggest concerns about cyberattacks, cloud compromise (74%) was the biggest worry followed by supply chain attacks (63%), BEC (62%), and ransomware (48%). The two biggest cybersecurity challenges were both related to staffing. 58% of respondents said a lack of in-house cybersecurity expertise was keeping their organization’s cybersecurity posture from being fully effective, and 50% said insufficient staffing was a major challenge.
“While the healthcare sector remains highly vulnerable to cybersecurity attacks, I’m encouraged that industry executives understand how a cyber event can adversely impact patient care. I’m also more optimistic that significant progress can be made to protect patients from the physical harm that such attacks may cause,” said Ryan Witt, chair, Healthcare Customer Advisory Board at Proofpoint. “Our survey shows that healthcare organizations are already aware of the cyber risks they face. Now they must work together with their industry peers and embrace governmental support to build a stronger cybersecurity posture—and consequently, deliver the best patient care possible.”
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