Reid Hospital & Health Care Services, Inc., doing business as Reid Health, in Richmond, Indiana, has agreed to a settlement to resolve class action litigation over the alleged use of Meta Pixel and other tracking tools on its website.
According to the lawsuit, Jane Doe v. Reid Health, filed in Wayne County Superior Court, State of Indiana, Reid Health impermissibly disclosed patients’ protected health information to third-party technologies without patients’ knowledge or consent. Metal Pixel and other tracking tools can collect information about website users based on their interactions on a website where the tracking code is installed. That information can be linked to individuals via their IP address, and if they are logged into certain accounts at the time of the visit. The tracking tools can collect information about the web pages visited, searches performed on the site, and information selected in drop-down boxes. That information can reveal sensitive information about individuals and may be used by third parties to serve them with targeted advertisements.
According to the lawsuit, using these tools without alerting website users amounted to negligence. The lawsuit also asserted claims of negligence per se, unjust enrichment, breach of fiduciary duty, invasion of privacy, and a violation of the Indiana Deceptive Consumer Sales Act. Reid Health vigorously denies the disclosure of any personally identifiable information to Meta or other third parties without permission and maintains that there was no wrongdoing whatsoever. Reid Health disputes that it committed, or threatened, or attempted to commit any wrongful act or violation of any law. Reid Health believes that if the lawsuit were to proceed to summary judgment or trial, it would be successful; however, after considering the cost, uncertainty, and risks inherent in any litigation, the decision was taken to settle the lawsuit.
Following mediation, all parties agreed upon a suitable settlement that provides monetary relief and membership to a medical shield product. Class members may submit a claim for a cash payment of $25 and will automatically receive a code to enroll in the medical shield product, which protects against misuse of the class members’ personal information. Notifications about the settlement were mailed on September 25, 2025, and class members have until October 25, 2025, to object to or exclude themselves from the settlement. Claims for a cash payment and Medical Shield membership must be submitted by December 24, 2025, and the final fairness hearing has been scheduled for December 9, 2025.
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