Healthcare Cybersecurity

Effective Identity and Access Management Policies Help Prevent Insider Data Breaches

The HIPAA Security Rule administrative safeguards require information access to be effectively managed. Only employees that require access to protected health information to conduct their work duties should be granted access to PHI.

When employees voluntarily or involuntarily leave the organization, PHI access privileges must be terminated. The failure to implement procedures to terminate access to PHI immediately could all too easily result in a data breach. Each year there are many examples of organizations that fail to terminate access promptly, only to discover former employees have continued to login to systems remotely after their employment has come to an end.

If HIPAA-covered entities and business associates do not have effective identity and access management policies and controls, there is a significant risk of PHI being accessed by former employees after employment has terminated. Data could be copied and taken to a new employer, or used for malicious purposes. The Department of Health and Human Services’ Office for Civil Rights’ breach portal includes many examples of both.

In its November cybersecurity newsletter, OCR has drawn attention to the risk of these types of insider threats and explains the importance of implementing effective identity and access management policies.

When an employee is terminated or quits, access to PHI must be terminated immediately, preferably before the individual has left the building. There are several ways that access to PHI can be terminated, although most commonly this is achieved by deleting user accounts.

While the employee’s account must be terminated, covered entities must also ensure that other accounts that the employee had access to are secured. Passwords for administrative or privileged accounts should also be changed.

In addition to terminating user accounts to prevent unauthorized accessing of electronic protected health information, OCR reminds covered entities and business associates of the need to also terminate physical access to facilities and health records. Keys and keycards must be returned, users should be removed from access lists, security codes should be changed, and ID cards returned.

If an employee has been issued with a laptop, mobile phone, or other electronic device, they must be recovered. If there is a BYOD policy and employees have been allowed to use their own devices to access or store ePHI, personal devices must be purged.

Since employees may have access to multiple accounts, logs should be created whenever access to PHI or systems is granted, privileges are increased, or equipment is issued. The logs can be used to make sure all accounts are secured and all equipment can be retrieved.

OCR suggests developing a set of standard procedures that can be applied and followed whenever an employee or other workforce member quits or is terminated. A checklist is a good way to ensure that nothing is missed.

Identity and access management policies will only be effective if they are followed 100% of the time. To ensure that is the case, covered entities and business associates should consider conducting audits to confirm procedures are being followed. Audits should also include checking user logs to ensure former employees are not continuing to access systems and data after their employment has been terminated.

Further tips to prevent unauthorized accessing of PHI and ePHI by former employees can be found on this link.

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Apple Releases Patch to Fix Serious MacOS High Sierra Vulnerability

Earlier this week, Apple discovered an embarrassing flaw in MacOS High Sierra that allows anyone with access to the device, and potentially remote users, to gain access as a root user without a password. The flaw only affects devices running High Sierra version 10.13.1. MacOS Sierra 10.12.6 and earlier versions are unaffected.

The High Sierra vulnerability was discovered by a Turkish software developer, who disclosed the flaw on Twitter in a Tweet to @AppleSupport. Lemi Orhan Ergin discovered that it was possible to login to a Mac running the latest High Sierra version of its operating system with the user name ‘root’ without the need for a password. Simply adding root as the username and clicking login several times allowed an unauthenticated user to login using the root account.

Within 24 hours to the tweet being sent, Apple issued a patch to fix the High Sierra vulnerability, which is available via the App Store app. The vulnerability is a logic error in the validation of credentials., which is tracked as CVE-2017-13872.

While the flaw could be exploited by a local user, remote exploitation is also possible if the device has been infected with malware. If screen sharing is enabled, a remote user that has already gained access to the network could potentially exploit the flaw and gain root privileges.

Apple has issued an apology to customers for the error. An Apple spokesperson said, “We greatly regret this error and we apologize to all Mac users, both for releasing with this vulnerability and for the concern it has caused. Our customers deserve better. We are auditing our development processes to help prevent this from happening again.” Apple has urged users to apply the patch – Security Update 2017-001 – as soon as possible.

Apple will be installing the patch automatically today. Users should check to make sure the patch has been applied, using the steps detailed below:

  1. Open the Terminal app, which is in the Utilities folder of your Applications folder.
  2. Type: what /usr/libexec/opendirectoryd and press Return.
  3. If Security Update 2017-001 was installed successfully, you will see one of these project version numbers:
    opendirectoryd-483.1.5 on macOS High Sierra 10.13
    opendirectoryd-483.20.7 on macOS High Sierra 10.13.1

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Survey Reveals Poor State of Email Security in Healthcare

A recent survey showed 98% of top healthcare providers have yet to implement the DMARC (Domain-based Message Authentication, Reporting & Conformance) email authentication standard.

The National Health Information Sharing and Analysis Center (NH-ISAC), the Global Cybersecurity Alliance (GCA), and cybersecurity firm Agari investigated the level of DMARC adoption in the healthcare industry and the state of healthcare email security.

For the report, Agari analyzed more than 500 domains used by healthcare organizations and pharmaceutical firms, as well as more than 800 million emails and over 1,900 domains from its Email Trust Network.

The report – Agari Industry DMARC Adoption Report for Healthcare – shows that while DMARC can all but eliminate phishing attacks that impersonate domains, only 2% of the top healthcare organizations and fewer than 23% of all healthcare organizations have adopted DMARC.

Only 21% of healthcare organizations are using DMARC to monitor for unauthenticated emails, yet those organizations are not blocking phishing emails. Only 2% are protecting patients from phishing attacks spoofing their domains. NH-ISC reports that only 30% of its members have adopted DMARC.

The impersonation of domains is a common tactic employed by phishers to fool victims into believing emails have been sent by trusted organizations. The healthcare industry is at the highest risk of being targeted by fraudulent email, according to the report. Over the past 6 months, 92% of healthcare domains have been targeted by phishers and scammers using fraudulent email. 57% of all emails sent from healthcare organizations are fraudulent or unauthenticated.

DMARC has been widely adopted in industry, although the healthcare industry lags behind. The same is true of federal agencies, which have been slow to implement the email security standard. Last month, the U.S Department of Homeland Security addressed this by issuing a Binding Operational Directive, which required all federal agencies to implement DMARC within 90 days.

The healthcare industry is being urged to do the same. NH-ISAC is already encouraging its members to adopt DMARC, while the GCA has launched a ‘90-Days to DMARC’ challenge, which commences on December 1. Under the challenge, GCA will be releasing guidance, conducting webinars, and making resources available to help healthcare organizations plan, implement, analyze, and adjust DMARC.

“GCA is challenging organizations in all sectors to follow the path set forward by DHS. We applaud NH-ISAC for calling upon its members to implement DMARC,” said Phil Reitinger, President and CEO of GCA.

Jim Routh, CSO, Aetna, said “The implementation of DMARC for Aetna improved the consumer experience by eliminating unwanted and fraudulent email which reduced the risk of phishing, resulting in more email engagement and healthier lives for members.”

“Successful DMARC implementations from Aetna, Blue Shield of California and Spectrum Health are leading the way for other healthcare industry organizations to restore trust in communications,” said Patrick Peterson, founder and executive chairman of Agari.

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NHS to Hire Hackers to Probe for Security Vulnerabilities and Prevent Future Cyberattacks

In May this year, the hackers behind WannaCry ransomware exploited vulnerabilities in the UK’s National Health Service (NHS) systems and installed their malicious payload, causing considerable disruption to services at several NHS Trusts.

More than 50 NHS Trusts were affected by the WannaCry ransomware attacks, resulting in appointments being cancelled and operations being postponed. There was widespread disruption while the malware attack was mitigated. Had the kill switch not been found and flipped, the fallout would have been far worse.

600 GP surgeries were impacted by the attacks, five hospitals were forced to divert ambulances to other hospitals, and more than 19,500 appointments were cancelled as a result of the WannaCry. The attacks affected 1% of all devices and diagnostic equipment used by the NHS.

The WannaCry ransomware attacks prompted the government to launch an independent investigation into the state of cybersecurity at the NHS. Last month, the National Audit Office (NAO) released its report which confirmed the extent of disruption and the poor state of cybersecurity.

The post-mortem after the attack revealed outdated and unsupported operating systems were still in use in many NHS trusts, and basic security measures to prevent attacks had not been implemented. According to the report, multiple warnings had been issued about the risk of cybercriminals exploiting vulnerabilities, but it took the WannaCry attack before action was taken.

Amyas Morse, Chief of the NAO, said the WannaCry attacks were “relatively unsophisticated”, and that the attacks could have easily been prevented with basic cybersecurity measures. Morse issued a warning, saying, “The Department [of Health] and the NHS need to get their act together to ensure the NHS is better protected against future attacks.”

There is currently a funding crisis at the NHS, although even so, the importance of improving cybersecurity defences has seen £20 million set aside to fund a cybersecurity unit to improve digital defences. Part of that fund will pay for ethical hackers who will conduct penetration tests to find exploitable vulnerabilities before they are found and exploited by cybercriminals. This proactive approach to cybersecurity should allow future cyberattacks to be prevented, ensuring security weaknesses are found and addressed rapidly.

The initial pen testing will be conducted on NHS Digital’s systems to ensure its cybersecurity defences are sufficiently robust, before the team of ethical hackers turn their attention to NHS Trusts and hospitals.

NHS Digital, which has tendered for the contract, also plans to create a national cybersecurity monitoring and alerting service covering the entire health system in the UK. The new system will provide near real-time alerts on the latest threats, allowing rapid action to be taken by hospitals and Trusts to secure systems when new vulnerabilities and threats are identified.

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HHS Pressed to Act on Cybersecurity Task Force Recommendations for Medical Device Security

The House Committee on Energy and Commerce has urged the HHS to act on all recommendations for medical device security suggested by the Healthcare Cybersecurity Task Force, calling for prompt action to be taken to address risks.

The Cybersecurity Act of 2015 required Congress to form the Healthcare Cybersecurity Task Force to help identify and address the unique challenges faced by the healthcare industry when securing data and protecting against cyberattacks.

While healthcare organizations are increasing their spending on technologies to prevent cyberattacks, medical devices remain a major weak point and could easily be exploited by cybercriminals to gain access to healthcare networks and data.

Earlier this year, the Healthcare Cybersecurity Task Force made a number of recommendations for medical device security. However, the Department of Health and Human Services has not yet acted on all of the recommendations. The House Committee on Energy and Commerce has now urged the HHS to take action on all the Cybersecurity Task Force’s recommendations.

Last week, Greg Walden (D-Or), Chair of the House Committee on Energy and Commerce, wrote to the HHS, explaining one of the main problems with new technologies is a lack of understanding of their hardware, software, and components.

In the letter, Walden explained, “Stakeholders do not know, and often have no way of knowing, exactly what software or hardware exist within the technologies on which they rely to provide vital medical care.”

As Walden explained, the NotPetya and WannaCry ransomware attacks proved that to be the case. Those attacks leveraged a vulnerability in Windows Server Message Block (SMBv1), and following the attacks, healthcare organizations were scrambling to determine which technologies within their networks leveraged SMBv1 to allow them to mitigate risk. That task was made all the more difficult, as information on technologies that leveraged SMBv1 was lacking or was simply unavailable.

Those ransomware/wiper attacks are just two examples. It was the same situation for the SamSam ransomware attacks that leveraged a vulnerability in JBoss, while in 2015, vulnerabilities in the Telnet protocol were discovered. Telnet was used in many medical devices, although the devices that used Telnet was not abundantly clear.

“The existence of insecure or outdated protocols and operating systems within medical technologies is a reality of modern medicine. At the same time, however, this leaves healthcare organizations vulnerable to increasingly sophisticated and rapidly evolving cyber threats,” wrote Walden.

Walden pointed out that the Cybersecurity Task Force has called for a Bill of Materials as a possible solution to the problem. The Bill of Materials would exist for all medical technologies, which detail all the components, software, hardware and protocols used, and any known risks associated with those components. Such a Bill of Materials would make it much easier for healthcare organizations to make security decisions, and mitigate risk when new vulnerabilities are identified.

Having a Bill of Materials for all technologies would not completely protect the healthcare industry, but Walden explains it is a “common sense step” to improving cybersecurity in the industry as a whole.

The HHS has been urged to convene a sector-wide effort to develop a plan for the creation and deployment of BOMs. Walden called for a plan of action be provided by the HHS no later than December 15, 2017.

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Endpoint Security Trends and the Rising Threat of Fileless Malware Attacks

A recent study conducted by the Ponemon Institute has highlighted current endpoint security trends, details the ever-present threat from ransomware, and shows that fileless malware attacks are on the rise.

Each year, endpoint attacks cost the healthcare industry more than $1 billion. The high cost of mitigating attacks and the growing threat means endpoint security should be a priority for healthcare organizations. Unfortunately, many healthcare organizations are continuing to rely on traditional cybersecurity technologies, which fail to adequately protect against new threats. Further, investment in cybersecurity defenses often involves doubling down on existing technologies, rather than strategic spending on new technologies that are far more effective at reducing the risk of endpoint attacks.

The Barkly-sponsored study was conducted on 665 IT and security professionals. 54% of respondents said they had experienced at least one successful endpoint attack in the past 12 months. Ransomware attacks are rife. More than half of respondents said they had experienced at least one successful ransomware attack this year, while 40% of respondents said they had experienced multiple ransomware attacks.

Oftentimes, organizations pay the ransom to quickly regain access to their data, others are faced with no alternative but to pay the ransom. 65% of surveyed companies reported that they had paid a ransom demand to regain access to their files. The average ransom payment was $3,675.

The threat from ransomware is unlikely to go away. As long as the attacks are profitable, they will continue. A recent report from Cybersecurity Ventures suggests worldwide ransomware damages will reach $5 billion this year and will rise to $11.5 billion in 2019. To put those figures into perspective, the cost of ransomware attacks in 2015 was $325 million.

One of the most worrying endpoint security trends highlighted in the Ponemon Institute report was fileless malware.  Fileless malware attacks have increased considerably in the past 12 months. Out of all organizations that reported experiencing at least one endpoint attack, 77% said at least one of those attacks involved an exploit or fileless malware. Overall, 29% of organizations have experienced a fileless malware attack, a rise of 20% from last year. Ponemon also reports that fileless malware attacks are also 10 times more likely to succeed than other types of malware attacks.

The cost of endpoint attacks is considerable. On average, it costs $301 per employee to mitigate an attack – or $5,010,600 per company, per year, on average. The healthcare industry alone has spent $1.3 billion in the past year mitigating endpoint attacks. Those costs are broken down as 30% due to loss of productivity, 25% due to system downtime, and 23% due to theft of information assets.

Preventing endpoint attacks is seen as a major problem, with more than half of respondents (54%) not believing that endpoint attacks can actually be stopped. Antivirus solutions are necessary to prevent malware infections, although they are rarely effective against current threats such as fileless malware.

“This survey reveals that ignoring the growing threat of fileless attacks could be costly for organizations,” said Ponemon Institute Chairman and Founder Dr. Larry Ponemon. “The cost of endpoint attacks in the companies represented in this study could be as much as $5 million, making an enterprise-wise endpoint security strategy more important than ever.”

The shortfalls of AV software have led many companies to invest in new technologies such as endpoint detection and response solutions, although those solutions do not prevent attacks, only limit the harm caused when they do occur.

50% of companies said they are planning to replace or augment their current endpoint security systems with new tools, although many respondents said they are experiencing problems with endpoint security systems, such as a high false positive rate, complex management of the solutions, and even when solutions are deployed, there are many protection gaps.

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Patches Released to Address Critical Intel Firmware Vulnerabilities

Patches have been released to address several Intel firmware vulnerabilities that affect 6th, 7th and 8th Generation Intel Core processors, and Xeon, Atom, Apollo Lake, and Celeron processors.

While the patches have been released by Intel, it is likely to take days or weeks before they can be applied. Intel processors are used by a wide variety of PC and laptop manufacturers, which are now required to customize the patches to ensure they are compatible with their systems.

The patches were released late on Monday to fix vulnerabilities that could potentially be exploited by attackers to load and run arbitrary code outside the operating system, unbeknown to users.

If exploited, attackers could crash systems, cause system instability, or gain access to privileged system information. Millions of PCs and servers around the world have these vulnerabilities and require the patches to be applied. Most organizations around the world will have at least one device containing one of the Intel firmware vulnerabilities.

The vulnerabilities have been assigned eight CVEs, four affect Intel Manageability Engine Firmware (CVE-2017-5705, CVE-2017-5708, CVE-2017-5711, CVE-2017-5712) two affect Server Platform Service 4.0.x.x (CVE-2017-5706, CVE-2017-5709), and two affect Intel Trusted Execution Engine 3.0.x.x (CVE-2017-5707. CVE-2017-5710). The ME, SPS, and ITE systems are embedded firmware that provide management and code integrity checks on intel powered hardware.

Four of the bugs were identified by security researchers at Positive Technologies, prompting Intel to conduct a full review, which revealed a further four Intel firmware vulnerabilities.

The good news is that in order for the vulnerabilities to be exploited, access to the device would be required. While insiders could run any code on the Management Engine by exploiting the vulnerabilities, it is possible that if other vulnerabilities exist, they could be leveraged by external actors to exploit the vulnerabilities without the need for a local user at a vulnerable device.

The flaws in the Management Engine (ME) are serious because ME is the basis for trust on a system. The ME performs checks on devices to ensure firmware hasn’t been updated or tampered with, so vulnerabilities in the Management Engine could be exploited to change the way the checks are performed.

For example, if a firmware update is attempted, the ME could report that the update has been applied, when it hasn’t. System administrators would believe that devices have been patched, when they remain vulnerable.

Further, since the ME is never switched off, unless power is totally cut to a device, even if the operating system is rebooted, the ME may remain compromised.

Unfortunately, there are no real workarounds other than applying the patches. Manufacturers are now working on customizing Intel’s patches, although since the vulnerabilities affect multiple processors, the process of customizing patches, testing them, and rolling them out could take several weeks.

Lenovo and Dell have already published lists with more than 100 affected systems, with the former expecting to roll out its patched by the end of the month.

Currently it is not believed that any of the vulnerabilities are being actively exploited, although that is almost certain to change over the coming weeks.

A tool has been released to check for the Intel firmware vulnerabilities detailed in security bulletin INTEL-SA-00086, which can be downloaded from the Intel website on this link.

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3 Year Jail Term for UK Man Linked to The Dark Overlord Hacking Group

A man linked to the hacking group TheDarkOverlord has been sentenced to serve three years in jail for fraud and blackmail offenses, although not for any cyberattacks or extortion attempts related to the The Dark Overlord gang.

Nathan Wyatt, 36, from Wellingborough, England, known online as the Crafty Cockney, pleaded guilty to 20 counts of fraud by false representation, a further two counts of blackmail, and one count of possession of a false identity document with intent to deceive.

Last week, at Southwark Crown Court, Wyatt was sentenced to serve three years in jail by Judge Martin Griffiths. At the sentencing hearing, Judge Griffiths suggested Wyatt was responsible for many more crimes other than those pursued via the courts. Some of those offenses are related to the TheDarkOverlord.

In September last year, Wyatt was arrested for attempting to broker the sale of photographs of Pippa Middleton, which had been obtained from a hack of her iPhone. Pippa Middleton is the sister of the Duchess of Cambridge. The charges in relation to that incident were dropped and Wyatt maintains he was not responsible for the hack.

During the course of that investigation, Wyatt’s computer was seized. An analysis of the device revealed he had been involved in other crimes. Initially, Wyatt was arrested for using a false identity document and fraud offenses in January this year, and was arrested a second time in March for blackmail offenses.

Police discovered that Wyatt had used stolen credentials to apply for a payment card, although the application was denied. Wyatt had also used his deceased step father’s credit card to make a string of online purchases, including purchases of computer games and mobile phones. Wyatt racked up debts in the region of £4,750 on the card, according to the Northamptonshire Telegraph.

An extortion attempt saw Wyatt use the name “The Dark Overlords” on a ransom demand in which he attempted to obtain a payment of €10,000 in Bitcoin from a UK legal firm. Wyatt stole around 10,000 files from the unnamed Humberside law firm using malware to gain access to the files on the law firm’s server.

In that extortion attempt, Wyatt said that he was planning to sell the stolen files to buyers in Russia and China if the ransom demand wasn’t paid. The files included scans of driver’s licenses and passports. It is unclear whether Wyatt hacked the law firm or if he used stolen credentials to gain access to its system to install malware.

Wyatt’s partner, Kelly Walker, 35, was also arrested and charged with handling stolen goods and encouraging or assisting offenses, but she was acquitted when prosecutors failed to provide any evidence to support the charges.

It is unclear whether Wyatt was a core member of the Dark Overlord hacking group, a fringe player, or if he was a copycat that used the group’s name. Dissent from Databreaches.net pointed out in a recent blog post that Wyatt was allegedly supposed to make a call to one of the Dark Overlord’s victims in Georgia to put pressure on the clinic to pay the ransom demand. Wyatt was also allegedly responsible for opening back accounts in the UK on behalf of the Dark Overlord to take payments sent from hacking victims in the United States.

Wyatt is likely to be released in 18 months. In the UK, prisoners serving between 1 and 4-year jail terms are usually released after they have served half of their sentence, with the rest of the sentence served on probation. Wyatt has not been charged for any offenses in the United States.

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November Healthcare Breach Barometer Report Highlights Seriousness of Insider Data Breaches

Protenus has released its November 2017 healthcare Breach Barometer Report. After a particularly bad September, healthcare data breach incidents fell to more typical levels, with 37 breaches tracked in October.

The monthly summary of healthcare data breaches includes incidents reported to the Department of Health and Human Services’ Office for Civil Rights (OCR), and incidents announced via the media and tracked by databreaches.net.

Those incidents include several breaches that have yet to be reported to OCR, including a major breach that has impacted at least 150,000 individuals – The actual number of individuals impacted will not be known until the investigation has been completed. The numbers of individuals impacted by 8 breaches have not yet been disclosed.

Including the 150,000 individuals impacted by largest breach of the month, there were 246,246 victims of healthcare data breaches in October 2017 – the lowest monthly total since May 2017.

The healthcare industry has historically recorded a higher than average number of data breaches due to insiders, although over the past few months hacking has been the leading cause of breaches. That trend has continued in October. Hacking was behind 35.1% of all incidents, insider incidents accounted for 29.7% of the total, with the loss and theft of devices behind 16.2% of incidents. The causes of the remaining 18.9% of breaches is not yet known.

While hacking incidents usually result in more records being exposed or stolen, in October insider errors exposed more healthcare data. 65% of all breached records involved insider errors.

157,737 individuals had their PHI exposed due to insider errors and insider wrongdoing, while hacks resulted in the theft of 56,837 individuals’ PHI. Protenus notes that three incidents were due to the hacking group TheDarkOverlord.

In total, there were 11 breaches that were the result of insiders – five  due to errors and six due to insider wrongdoing. The biggest breach involving insider error was the failure to secure an AWS S3 bucket, resulting in the exposure of 316,363 PDF reports – containing the PHI of at least 150,000 individuals: One of two such incidents reported in October that involved unsecured AWS S3 buckets.

Another insider incident involved the mailing of flyers to individuals where PHI was visible through the envelope – A major incident that potentially caused considerable harm, as the information viewable related to patients’ HIV status.

The average time taken from breach to discovery was 448 days in October. The median time was 304 days, showing healthcare organizations are still struggling to detect data breaches rapidly.

Two HIPAA-covered entities reported breaches to OCR well outside the 60-day deadline stipulated in the HIPAA Breach Notification Rule. One of those incidents was reported three years after the breach was detected. In that case, the breach involved a nurse who was stealing patient records and using the information to file false tax returns. The median time from discovery to reporting was 59 days.

Healthcare providers reported 29 incidents, there were 7 incidents reported by health plans, one breach was reported by a school. Four incidents were known to involve a business associate.

California and Florida were the worst hit states in October with four incidents apiece, followed by Texas and New York.

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